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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inexpensive place off I-55 and I-294 This is a very inexpensive hotel off the interstates. The room was dingy and worn, traffic noise continued through the night. Since I checked in late and left early for MDW, I only wanted a place to sleep for the night and that's about what I received.
Business response:
I appreciate you bringing your experience to our attention. Your comments in regards to our value and location are much appreciated; yet, I was disheartened to read about the noise and cleanliness issues you experienced. As this hotel’s manager, I can assure you that we will implement preventative maintenance procedures and better monitor our noise levels. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better sta... read more
Right off the highway close to shopping mall It's was pleasant me and the wife really enjoyed ourselves.
Business response:
I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that you had a great stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Asked for a smoking room and they would not accommodate due to lack of staff and lack of clean rooms.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a smoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Great place to stay. Has breakfast included just needs to add more options besides granola, oatmeal, fruit and coffee.
Solo trip to Chicago area for wedding I stayed at Extended Stay America for 4 nights while on a trip to attend a friend's wedding. I found the staff to be super friendly and personable! My room was clean and comfortable and had a small kitchen with a nice sized fridge, microwave, two-burner stove, and small sink. I was able to stock snacks, beverages, and leftovers/take-out in the fridge without having to cram everything into a mini fridge. Pots, pans, cookware, etc. is available if you ask for it. My friends stayed less tha... read more
Over all good. Room was nice, full kit,confort was ok,bathroom was ok. The only thing is the breakfast was kinda weak sauce.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I am glad to read that you had a positive stay overall and enjoyed our comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Ok last minute. Stayed here for 2 nights. The lady at the front desk was not very personable and both nights had dirty shirts on. (Stains all over them) very unprofessional look. The room was ok, had a very weird smell to it. Something not describable and not pleasant.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure each guest receives professional customer service as well as reviewing our room inspection procedures with our staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.