Extended Stay America - Chicago - Burr Ridge

Business response:

We are are glad that you had a relaxing time at our hotel. We hope you come back to stay soon. 

Business response:

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. To uphold our company’s high standards, I will make sure we are implementing deep cleaning procedures to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other... read more

Business response:

Thank you for providing us with details about your stay. Please accept our apologies that our housekeeping services were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I am glad to read that we were able to accommodate your needs with a comfortable stay. Your feedback is very important to us, so thank you for sharing. Thank you again for posting your review. I do hope that you will retur... read more

Business response:

I appreciate you bringing your experience to our attention. Your comments in regards to our value and location are much appreciated; yet, I was disheartened to read about the noise and cleanliness issues you experienced. As this hotel’s manager, I can assure you that we will implement preventative maintenance procedures and better monitor our noise levels. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better sta... read more

Business response:

I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that you had a great stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a smoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.