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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Asked for a smoking room and they would not accommodate due to lack of staff and lack of clean rooms.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a smoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Great place to stay. Has breakfast included just needs to add more options besides granola, oatmeal, fruit and coffee.
Solo trip to Chicago area for wedding I stayed at Extended Stay America for 4 nights while on a trip to attend a friend's wedding. I found the staff to be super friendly and personable! My room was clean and comfortable and had a small kitchen with a nice sized fridge, microwave, two-burner stove, and small sink. I was able to stock snacks, beverages, and leftovers/take-out in the fridge without having to cram everything into a mini fridge. Pots, pans, cookware, etc. is available if you ask for it. My friends stayed less tha... read more
Over all good. Room was nice, full kit,confort was ok,bathroom was ok. The only thing is the breakfast was kinda weak sauce.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I am glad to read that you had a positive stay overall and enjoyed our comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Ok last minute. Stayed here for 2 nights. The lady at the front desk was not very personable and both nights had dirty shirts on. (Stains all over them) very unprofessional look. The room was ok, had a very weird smell to it. Something not describable and not pleasant.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure each guest receives professional customer service as well as reviewing our room inspection procedures with our staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Title Very pleasant stay. Just had a little trouble finding the place. It is on a frontage road that winds around and the sign is almost covered by bushes.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our location was difficult to find. Still, I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
One night okay We liked the fact it was close to Chicago for a concert and easy to find. One night was enough because the fridge was so loud coming on and going off we didn't sleep too well. Also a dirty mildew washcloth was left on shower rod. Yuck!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the cleanliness and maintenance issues you experienced. In response to your feedback, I will review our room inspection procedures with our staff. Still, I am glad to read that we were able to provide you with a convenient location. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in t... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,399 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.