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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Title Very pleasant stay. Just had a little trouble finding the place. It is on a frontage road that winds around and the sign is almost covered by bushes.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our location was difficult to find. Still, I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
One night okay We liked the fact it was close to Chicago for a concert and easy to find. One night was enough because the fridge was so loud coming on and going off we didn't sleep too well. Also a dirty mildew washcloth was left on shower rod. Yuck!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the cleanliness and maintenance issues you experienced. In response to your feedback, I will review our room inspection procedures with our staff. Still, I am glad to read that we were able to provide you with a convenient location. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in t... read more
Very friendly staff Nice area, quiet place to stay
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Good budget Coffee was removed at 1159 on the dot, no possible room for flexibility. 4 people were waiting for taxis in the reception and were not allowed breakfast or even coffee because the set times had passed. The overly literal interpretation of the rules meant the receptionist would rather throw the coffee away than give it to the guests. A bit of a slap in the face
Business response:
Alex - Thank you for taking the time to write a review of our hotel. I apologize for the issue you experienced regarding our grab-and-go breakfast. This is unacceptable and I will be meeting with our staff to ensure this does not happen in the future. Still, I'm glad to know that you enjoyed your stay with us overall. Thank you for choosing Extended Stay America. We hope to see you again in the future.
Worked perfectly for my business trip!
Last minute grab Came here after discovering bed bugs elsewhere and not being accommodated at all. The night shift front desk guy was great. In the morning they helped me print tickets. Great experience. Clean rooms.
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.