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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Room look very dated, old, and the security latch was broken. The night attended said there was no one who could fix the door safety latch. When i woke i saw that the walls was damaged with a big 4 inch dint and another 4 inch hole. I explained to management of these issues and should not be charged for any damages. I was only given 15 percent discount, where it should have been much more since my security of being safe was not given.
Business response:
Dear Frank, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The overall stay was ok. I had a non smoking room and all room on my floor were non smoking but as soon as i came on my floor there was a very strong smell of marijuana. I tried to go back to front desk and complaint but no one was available. The worst part is that i got 3 reminder from the hotel about not smoking and here people are smoking in non smoking room and no one cares. I was tired so stayed in this hotel, never again
Business response:
Dear Zohaib, Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the smell of marijuana on your floor and the lack of assistance when you attempted to address the issue. We understand how frustrating this must have been, and we regret that our response did not meet your expectations. Please rest assured that we are reviewing our policies to prevent such occurrences in the future. We hope you will consider giving us another chance to provide a more enjoyable stay.Sincerely,Hotel Manageme... read more
Horrible place! Will not stay there ever again. Dirty room, hairs on the sheets and dirty pillows. Building looks like it hasn’t been cleaned in years. I do not recommend. Did not sleep comfortably.
Business response:
Dear Gloria, We are truly sorry to learn about the issues you encountered during your stay, and we sincerely apologize for the discomfort caused by the cleanliness concerns. This is not the experience we want to provide, and we understand how disappointing it must have been. Please rest assured that we take cleanliness very seriously, and your comments will be shared with our team to ensure improvements are made. We are committed to creating a more comfortable environment for all our guests, and we hope you will consider giv... read more
The room was not clean at all as well as roaches being inside of the room.
Business response:
Dear Raquia, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we aim to uphold, and we understand your disappointment. Please know that we take such matters seriously, and we will work with our team to ensure that the necessary improvements are made. We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
Lady at the register was very rude I asked her some questions when I was there checking in, and she didn’t even acknowledge what I had to say, and then practically harass me to leave, which I understand. I was there past check out time, but nobody informed me of any of that.
Business response:
Dear Suzy,We sincerely apologize for the poor experience you had during your check-in. The behavior you described does not reflect the level of service we strive to provide, and we regret that this situation occurred. We understand the importance of clear communication and respect, especially when it comes to check-in and check-out times. Your feedback has been noted, and we will address it with the appropriate team members to ensure that future interactions are handled more professionally. Thank you for bringing this to our... read more
For the amount paid, didnt expect much but you got to give such review when the 1st thing you open the toilet and see unflushed stuff in there. Little things here and there wouldnt matter for such price but this is simply unacceptable.
Business response:
Dear Sivasankaran, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issue you encountered upon your arrival. We understand how upsetting it must have been, and we deeply regret that this negatively impacted your stay. While this is not the standard we strive for, please be assured we are addressing it with our team to prevent future occurrences. Your feedback is important to us, and we hope you will consider giving us another opportunity to provide you with a more pleasant and seamless experien... read more
My bed had bed bugs
Business response:
Dear Xederick, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Not good
Business response:
Dear Bingdeng,Thank you for your feedback. It’s unfortunate to hear your stay didn’t meet expectations, and guest experiences are taken seriously to ensure continuous improvement. Your comments will be shared with the team to help enhance the overall experience. We hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.Sincerely,Hotel Management
Smells so bad the hallways
Business response:
Dear Aurelio, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will make sure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Take care!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.