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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ll stay again Needs more pillows on bed 3 pillows are not enough
Business response:
David, thank you for staying at Extended Stay America. We're delighted you enjoyed your stay thoroughly, but we're sorry we were not aware of your needs regarding extra pillows. Should you have asked at the front desk, our front desk personnel would have been happy to assist you. We value your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Erika, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Convenient location The hotel provides everything I needed. The location is excellent, close to O'Hare and highways. The staff is friendly and helpful, but seems they are "away assisting other customers" on a regular basis.
Business response:
Judy, thank you for being our guest at Extended Stay America. We are pleased to read our location was ideal for your plans and that you liked our courteous associates. However, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
everything was good except for the person who checked me in and out.
Business response:
Thank you for being our guest. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. However, we apologize for the service issues you experienced here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Cheap hotel Bed was uncomfortable and the air conditioning could wake the dead. It kicked on every 5 or 10 minutes all night. Unfortunately too hot to turn it off. Made for a very long night. Also they had no ice machine in the building.
Business response:
Thank you for taking time to post your review. We're happy to know your overall experience was pleasant and that you found us to be a good value in the area. However, we apologize for inconvenience you had here. Please know our associates are always happy to provide assistance. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful ratings with fellow travellers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one. Thanks again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,295 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.