This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the rooms had a huge hole in the door and it looked like it was knocked down.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issue you had with your room and regret any inconvenience it caused. We have shared your feedback with the concerned team to check and fix it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Monte, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. We are committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, Hotel Management
Great price, not great odor. The room was fine; nothing amazing but it had a strong smell of cigarette smoke both nights. It was listed as non-smoking room but the smell was so strong that I felt like it was coming from one of the vents. I should have purchased some air freshener to see if the smell could have been neutralized.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Cleaning is free... soap and water people!!! The decor and style are outdated. I overlooked that but the cleanliness of the room was disgraceful. I mean come on people... soap and water and vacuum the carpet!!! There was toothpaste splatters on the mirror, soap scum in the shower and ledge of the tub and they even left the scrub sponge which should have been thrown out weeks ago.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Norman, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Business response:
Monte, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Besides waiting to check in and no one at the desk which would be understanding if busy but talking in back and all you here is swearing and gossiping like teenagers is very unprofessional at any customer service job. Then the room has cob Webs every in the room crack sinks and a very Unpleasant smell in the room as well. I've been here before long ago and it has definitely changed for the worst. It use to be very well maintained and clean looking now it looks more like a dump. Sorry.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Quick stay I had a room with a queen size bed. The bed looked as if it was quickly made up and not neat. The two desk chairs in the room, the seats were dirty. The microwave was not clean.
Business response:
Thank you for your review. We are sorry for the cleanliness issues you experienced in your room and regret the inconvenience it caused. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Simple stay Comfortable and reasonable price.The staff was nice and the studio look is all good.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that you found us to be a good value. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,295 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.