Extended Stay America - Chicago - Elmhurst - O'Hare

Business response:

Thanks for choosing Extended Stay America. We are thrilled to know you liked our courteous service and that you were impressed with our ideal location as it was close to other interesting venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for staying at our hotel. We are sorry for the issues you had with your room. We value your feedback as it will help us improve moving forward. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Edward, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and were impressed with our courteous associates. We have taken a note of your feedback as it helps us to enhance our future guests’ experiences. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Connie, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We would also like to inform you that, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Kitchenware is available at the front desk as per the brand standard and is always complimentary. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Roger, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know overall you had a pleasant stay, but we are sorry that our grab-and-go breakfast offerings were not up to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. We hope we have the opportunity of hosting you back again for an even better experience. Sincerely, Hotel Management 

Business response:

Dennis, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Helen, we appreciate you being our guest and for taking the time to post a review. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area. From your review, it also seems that our housekeeping policy was not explained to you on arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a we... read more