Extended Stay America - Chicago - Elmhurst - O'Hare

Business response:

Damien, thank you for sharing your positive feedback about Extended Stay America. We are glad to read you enjoyed your time with us and that our courteous associates made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with the all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We believe a well-equipped room along with the amazing service and facilities sets the tone for a pleasant visit, and we are glad to know this was your experience. We look forward to seeing you again whenever you are back here. Sincerely, Hotel Management 

Business response:

David, thank you for staying at Extended Stay America. We're delighted you enjoyed your stay thoroughly, but we're sorry we were not aware of your needs regarding extra pillows. Should you have asked at the front desk, our front desk personnel would have been happy to assist you. We value your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Erika, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Judy, thank you for being our guest at Extended Stay America. We are pleased to read our location was ideal for your plans and that you liked our courteous associates. However, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. However, we apologize for the service issues you experienced here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking time to post your review. We're happy to know your overall experience was pleasant and that you found us to be a good value in the area. However, we apologize for inconvenience you had here. Please know our associates are always happy to provide assistance. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management