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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Maybe this was a bad weekend but... I was happy we were able to check in sooner than anticipated. However, the room was not as clean as it could have been. My bed had sheets with stains. I asked if someone could come and make the changes, I was told no one was available. I took the sheets and changed them myself. The floor didn't look vacuumed and the bathroom did not have the shower wipes down. We were tired but did this ourselves. The wifi never allowed you to stay connected. The staff was very apologetic and friendly. May... read more
Business response:
Keisha, thank you for staying with us. We are glad you had an overall pleasant time here and that you liked our affordable rates. That being said, we are sorry for the issues you had with your room and regret that we failed to resolve it to your satisfaction. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We look forward to serving you much better in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Not really close to o’hare Room needs updating, but it is very clean and convenient . Large refrigerator, it is a fair price if you need it for a layover , excelent price if you have an extended stay . Breakfast is coffee , oatmeal and muffins . Bathroom fan was super noisy needs replaced .
Business response:
Thanks for the review of Extended Stay America. We are delighted to know you liked your well-maintained room and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Nice. But it didn’t have a shower curtain
Business response:
Lorenzo, thank you for staying at Extended Stay America. We are glad you had a nice time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Nice Check in was quick. The room was clean and nice. The staff was nice and professional.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Get what you pay for Dirty sheets and stained.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Room wasn’t ready at check in time had to wait 45min
Business response:
Jermaine, thank you for being our guest. We sincerely apologize for the problem you encountered at the time of check-in. Your feedback will be used as a training tool to improve our service levels going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Check in staff was kind of rude, but it was ok. The hotel was clean and comfortable. Continental breakfast was only granola bars and coffee, but there were kitchenette in each room. So maybe they thought people would make breakfast in their room. Overall, it was a good experience.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to read that you liked our well-kept property and the fully-equipped kitchen in your room. However, we are sorry if any inconvenience was caused to you while you were here. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,295 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.