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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff person was rude every time I interacted with her. And the bathroom shower had peeling paint, freezer had leftover food from a previous guest, no linen for the pull out sofa and no towels for all the guest in the room. Definitely won't stay here again.
Business response:
Michele, we apologize for the issue you had with regard to your room and the rude behavior by some of our staff members. Your feedback is noted and it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Needs updating, short on staff When we arrived, the handle on the toilet in our room was broken, staff was great in switching to a different room. New room didn't have a shower curtain or enough towels. Staff was great to help with that issue. But when packing to leave, I found an open condom wrapper on the floor next to the bed. Makes me wonder if the room had been cleaned and the linens changed before we used the room. VERY DISPLEASED!!
Business response:
Thank you for evaluating your stay with us. Although we’re glad to know you were pleased with our helpful staff, we’re sorry for the issues you encountered in both of your room. Your feedback has been shared with the respective teams, and we’re working with our housekeeping department regarding the procedures which they missed before you checked-in. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not what I am use to with Extended Stays Definitely a case of you get what you pay for. Have had decent experiences with Extended Stays before so figured the negative reviews were possibly a little over blown. Not the case, reviews may be a little more gracious than my experience presented. Go up to my room and that is when things fell apart. Walking in there was an odor that I could never pin down to the exact smell. Kind of like whatever the source, it was being masked my a strong odor covering cleaner/spray. The furnitur... read more
Business response:
Darrell, thank you for sharing your feedback. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be reviewing our guidelines to provide a nice experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I had to wait about 10 minutes to check in at 4pm. The condition of the bathroom was poor. The repairs were like someone did them that had absolutely no idea what they were doing. Attempting to call down at the front desk via the hotel phone was unsuccessful however when I called on my cell phone two minutes later employee picked up. Interesting… overall the Staff seemed very unhappy to be working there.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Hotel in Chicago Suburb Accidentally booked the wrong Extended Stay in this area. Figured it would still be satisfactory since I have stayed at the other one and was satisfied. This was not the case. The hotel smelled disgusting. The room I was given smelled like the stove inside had blown up. It was a mixture of gas and electrical burn. Had to move rooms. New room was less smelly but still had an odor to it. There was no breakfast provided.
Business response:
Thanks for being our guest. We apologize regarding the odor issue you encountered while being here. Your feedback for the smell is shared with the housekeeping team to do a deep cleaning of our property. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Microwave did not work sheets had burn marks tub paint was peeling wasn't really clean.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Very poor service the room was not ready for 2 and 1/2 hours after check-in. I received a bill with a different amount and a credit card I did not use reference although it had the correct room number name and address. Looks like some form of scam or massive mistake.
Business response:
Mark, please accept our apologies for issues with our staff. Your valuable comments will be shared with our team to prevent future mistakes. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with the detailed explanation regarding the same. Thanks for bringing this to our attention, and we hope you will stay with us again so we can provide the service you deserve. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
VERY VERY DIRTY!!! BAD! VERY DIRTY!!! Had to switch rooms cause the first room sheets seemed used/dirty. Second room counters and floors were dirty. Tub was worn and paint peeling. Mirror was crack. I know why it was so cheap...Sometimes you do get what you pay for. Was Bad!!! Front desk was nice but rest was down hill. NEEDS REPAIRS/UPDATING BAD AND NEW CLEANING STAFF!!!
Business response:
Eddie, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.