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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and unsafe. Staff were very kind. I did not stay at this hotel
Business response:
Dear Renae, Thank you for your candid feedback. We are glad that you were pleased with our polite associates. However, we apologize for the issue you encountered regarding the cleanliness. It is a regret knowing that you had to leave us earlier than planned. Please know, our security team is well-trained, as our top priority is the security of our employees and guests. We hope to welcome you back again. Sincerely,Hotel Management
Free breakfast is a scam here
Business response:
Dear Kamal, Thank you for your feedback. We're sorry to hear that the breakfast did not meet your expectations. Your comments are important, and we will review our breakfast offerings to ensure they meet our guests' needs. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
The carpet was stained and the iron wasn't working
Business response:
Dear babatunde, Thank you for bringing these concerns to our attention. We sincerely apologize for the stained carpet and the malfunctioning iron you encountered during your stay. Your feedback is crucial in helping us improve our accommodations. Rest assured, we will address these issues with our housekeeping and maintenance teams. We hope to provide a better experience for you in the future.Sincerely,Hotel Management
Dirty
Business response:
Dear Jeffrey Barrett, Thank you for your feedback. We take cleanliness very seriously and are committed to providing a comfortable stay for our guests. We are sorry to hear that your experience did not meet your expectations. Your comments will be shared with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope you might consider staying with us again.Sincerely,Hotel Management
The had dirty towels and old drinks and food left in the fridge, bath tub some old . Need update ASAP. Will never here again. So disappoint. For the Oak Brook area
Business response:
Dear Sharon, We sincerely apologize for the experience you had during your stay. Cleanliness and comfort are top priorities, and it's clear we did not meet these standards. Your feedback about the towels, refrigerator, and bathroom condition is important and will be addressed with our team immediately. We regret any inconvenience this caused and appreciate you bringing it to our attention.Sincerely,Hotel Management
First room assigned to me reeked smoke, nasty carpet, walls were discolored and hair was in the bathtub. It was so bad I requested another room, the staff was nice and found a better room for me otherwise I would have left and found another hotel. I was only staying for one night thankfully. I don’t recommend staying at this dirty place.
Business response:
Dear Ericha, We regret to hear about the initial condition of your room and sincerely apologize for the inconvenience. It is reassuring that our staff could promptly relocate you to a more suitable accommodation. Cleanliness is paramount to us, and your feedback will be used to address these concerns with our housekeeping team. We appreciate your candidness and hope to provide a more pleasant experience in the future.Sincerely,Hotel Management
Go
Business response:
Dear Mohammed, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
This is a very basic hotel, you have to request amenities such as coffee, pot, and cups. The floors of the lobby and the elevators were always dirty, there is garbage piling up around the property room really needs to be redone. It is very worn down and although the staff was very accommodating and nice, they are only there from 7 AM to 11 PM.
Business response:
Dear Matthew, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. Our team strives to provide a comfortable experience, and we regret that we fell short of your expectations with cleanliness and amenities. Your comments are valuable as we continuously work to improve our services and facilities. We will address these issues with our team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.