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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go
Business response:
Dear Mohammed, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
This is a very basic hotel, you have to request amenities such as coffee, pot, and cups. The floors of the lobby and the elevators were always dirty, there is garbage piling up around the property room really needs to be redone. It is very worn down and although the staff was very accommodating and nice, they are only there from 7 AM to 11 PM.
Business response:
Dear Matthew, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. Our team strives to provide a comfortable experience, and we regret that we fell short of your expectations with cleanliness and amenities. Your comments are valuable as we continuously work to improve our services and facilities. We will address these issues with our team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Hotel room was infested with roaches
Business response:
Dear Venisha, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition you encountered during your stay. Please know this does not reflect our standards, and we take cleanliness and pest control concerns very seriously. Our team is addressing the issue immediately to ensure it does not recur. We deeply regret the inconvenience this has caused you and hope you will give us another opportunity to provide you with a much-improved experience. Sincerely,Hotel Management
Staff was rude upon check in. No extra blankets were available upon check-in. There were no coffee pot, cups or cooking pans for the kitchen. Breakfast was just coffee and prepackaged muffins.
Business response:
Dear Theodes, Thank you for sharing your feedback about your recent stay. We apologize for the disappointing experience you had. Regrettably, we missed providing you with an extra blanket during your visit, and we will address this with our housekeeping team to ensure better attention to detail. We offer kitchen amenities at the front desk to maintain cleanliness, and we apologize if this wasn't communicated to you upon check-in. We will strive to improve our communication in the future. We also regret that our breakfast off... read more
roaches and alarms There were roaches crawling out from the sink and on the bathroom wall. They were also in both garbage bin areas. The breakfast had just oatmeal and drinks. Muffins, granola bars were promised, but not available. The smoke alarm went off Sunday morning and it was a long time before it was turned off.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We deeply apologize for the inconveniences you encountered during your stay. Ensuring a clean and comfortable environment is our priority, and we regret that we fell short of your expectations regarding cleanliness and breakfast offerings. We are actively addressing the pest issue and have implemented measures to prevent recurrence. Regarding breakfast, we're working to improve our offerings to better meet guest expectations. Your feedback is invaluable, and we appreci... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.