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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like old, unclean hotel as weealked in the front door. Place was run down and outdated. There were some uogrades attempts in the rooms such as kitchenette snd bathroom. Carpet is very old. There are attempts to appear clean, bedmade, clean towels folded, but there is just too many years of funk in the place. Noisy neighbors as well.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that the environment did not feel as welcoming or well-maintained as it should. While some improvements have been made, it is clear there are additional areas that require more attention. Reviews like yours are invaluable in helping us prioritize those efforts. We appreciate your honesty and hope for an opportunity to provide a much-enhanced stay in the future.Sincerely,Hotel Management
Wrong room It was horrible yall gave us the wrong room walk in on women why they was naked
Business response:
Dear Guest, Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the unacceptable mix-up about the room you were assigned. We understand how uncomfortable this must have been, and this is certainly not typical for us. Your feedback will be shared with the team to ensure we take the necessary steps to prevent such incidents in the future. We hope you’ll give us another chance to provide you with the flawless visit you should always expect from us.Sincerely,Hotel Management
Was misleading (lied to) Room was quiet and allowed us to sleep, but not comfortably. It is advertised there is breakfast available. This was told at check in with the night guy, it was only a grab and go. The morning lady tho teold us it was coffee only, no food of any kind. So seems that they are totally lying about providing a breakfast and that should be taken out of their description.
Business response:
Dear Guest, It is never our intention to leave our guests feeling disappointed, and we sincerely apologize for falling short of your expectations. While we are pleased that the room provided a quiet environment for your rest, we regret the confusion regarding the complimentary grab-and-go breakfast. When we receive such comments, they are always shared with the appropriate individuals to identify what went wrong and enhance the guest experience moving forward. Your input is greatly valued, and we hope to have the chance to w... read more
There were live bed bugs in the room.
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. We sincerely apologize for falling short of your expectations. Please know that we take pest control seriously and regularly treat our property to prevent such issues. However, we will work with our pest control provider to ensure it is appropriately addressed. If you have not already reported this to the hotel, Please contact their General Manager so that they can get additional information from you.Your feedback helps us improve, and we hope you will give... read more
Horrible Smelly, dirty, in the middle of nowhere. No amenities in the hotel, no utensils in the room, not even a cup or a spoon. Barely a bar of soap. No breakfast. Dubious stains on the sheets, hair in the bathroom. Never again.
Business response:
Dear Guest, We sincerely regret that your experience fell far below the standards we aim to provide. While it is our priority to ensure immaculate and well-kept accommodations for each guest, it is disappointing to learn that we missed the mark in your case. Additionally, cookware and dishes are available at the front desk to ensure cleanliness, and we apologize for any communication lapses regarding this. We also regret if our complimentary grab-and-go breakfast was not what you had hoped for. Your feedback is invaluable, a... read more
The floor in our room was sticky. Place was generally unclean. Smelled like smoke. Our friends who stayed in another room found a bed bug and packed up/left the property.
Business response:
Dear Travis, We appreciate you being our guest and sharing your experience. Providing a comfortable and well-maintained environment is our priority, and we regret that we fell short in this instance. The concerns you have outlined do not align with our standards, and we take them very seriously. Please know that we will address these matters with our housekeeping team and pest control provider to ensure such lapses are not repeated. Your feedback is invaluable in helping us enhance the guest experience, and we truly hope you... read more
The staff was nice
Business response:
Dear Jennifer, Thank you for sharing your feedback. We're glad to hear that you had a positive interaction with our staff. Providing excellent service is our priority, and we're pleased that you felt welcomed. We hope your overall experience met your expectations, and we would love to have the opportunity to serve you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,164 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.