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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check into the room went to the room there were ants on the night stand. Trash was in the room, towels were dirty. Semen on the wall and makeup on the chair. I checked out in 15 mins and went somewhere else
Business response:
Dear Guest, Thank you for your feedback. We deeply apologize for the unacceptable condition of your room. This is not the standard we strive for, and we are addressing these serious cleanliness issues with our housekeeping team immediately. We understand your frustration and regret that you had to leave. Your feedback is crucial in helping us improve, and we hope you’ll consider staying with us again in the future. We look forward to welcoming you back under better circumstances. Sincerely,Hotel Management
Outside of the property was better than the inside. My room had hair in the toilet, bathtub, and the bed. All of this before I sat my bags down. Ants were crawling all over the floor at night..My wife and I had to sleep in our clothes and shoes. It was a terrible experience….If I wasn’t there from out of town I would have drove back home that night.but trust me I was out at 7am. Overall I tried to forget the entire experience but since you want a review here it goes.
Business response:
Dear Guest, Thank you for sharing your thoughts. It's concerning to hear about your experience with the cleanliness and the unwelcome pests in your room. We strive to maintain a high standard and regret that this was not reflected during your stay. Your feedback is valuable, and we are committed to addressing these issues to improve our accommodations. We hope for an opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bad experience Very bad experience , unsafe area to stay , dirty hotel smell , very bad , elevator was blocked by luggage’s trolley , used toilet paper in the bathroom , unclean bathroom , poor breakfast.
Business response:
Dear Dani, Thank you for sharing your concerns. We sincerely apologize for the issues you faced during your stay, including the cleanliness, blocked elevator, and the condition of the bathroom. It is disappointing to hear that these aspects affected your experience. Your feedback is important, and we will take immediate steps to address these matters and improve the quality of our accommodations and services.Sincerely,Hotel Management
The place was worn down, dirty and looked like a prison. Pictures on their site weren’t accurate
Business response:
Dear Julie, Thank you for sharing your feedback. We regret that your experience did not meet your expectations. We strive to maintain our property to high standards, and it’s disappointing to hear about the issues you encountered. Your comments about cleanliness and the condition of the property are concerning and will be addressed with our team. We apologize for any discrepancy between the website images and the actual condition of the hotel. We appreciate your input as it helps us improve our services.Sincerely,Hotel Manag... read more
Never again Booked last minute, got there and the smell of Weed was through out the lobby, the floor I was given had at least 2 dogs the room had not been cleaned properly as items the previous guest had was still there, the Chair in the room was broken. VERY DISSAPOINTING!!!!!!!! It should have felt like home but it didn't feel like a dorm room
Business response:
Dear Verma, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also address ... read more
Smelly Room & loose toilet When I first made my reservation I required a room with sofa sleeper however was advised upon my arrival that a different room without sofa sleeper was given to me upon arrival I asked for some add towels as I had traveled quite a ways however I was advised that I’d need to use the towels I had and them bring them back downstairs then I could receive additional towels not to mention my room didn’t seem very clean could smell that a pet had been in the room was not fresh at all, and I advised that t... read more
Business response:
Dear Gerrod, Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered and for the frustrations caused during your stay. Also, we are sorry we could not provide you with the room type you requested and our breakfast did not meet your expectations. Regarding your cleanliness issue, please know we work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suite... read more
Laziness First they told me I had to take my own trash. Then instead or giving me a bill at the end of my stay they demanded that I put my card on file with them "in case there were extra" charges. Took my shoe's off walked from the bed to the bathroom twice and my feet were legit black. Will never go back there again I'll sleep in my car first.
Business response:
Dear Guest, Thank you for sharing your concerns. It is disheartening to learn about your experience during your stay. We strive to maintain high standards of cleanliness and service, and it seems we fell short in your case. Your feedback regarding the policies and cleanliness will be taken seriously and addressed with our team. We appreciate your insights and sincerely apologize for the inconvenience you faced.Sincerely,Hotel Management
Absolutely disgusting! This place was absolutely disgusting! I have never stayed in a hotel that smelled so bad. I couldn’t even walk into the hallway without a stench. They did not have any extra towels when I asked for some, you also had to ask for extra bedding which they did not have either. I need something close to the airport for an early flight and I will never do this again.
Business response:
Dear Jamie, We're sorry to hear your stay was disappointing. Ensuring a pleasant environment is a priority, and it's concerning that this was not your experience. We understand how important it is to have the essentials available, especially before a flight. Your feedback is valuable and will be used to address the issues mentioned. Thank you for sharing your experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,995 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.