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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else
Business response:
Dear Lorena, Thank you for sharing your feedback. We are genuinely sorry to learn that your stay did not meet your expectations. We always strive to provide a comfortable and welcoming environment for our guests, and we sincerely apologize for any inconveniences you encountered during your time with us. While we understand your frustration, please know that we are continually working to improve our services. We value your feedback and welcome the opportunity to serve you better in the future. We hope you will consider stayin... read more
Very dirty
Business response:
Dear Regino, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of hygiene is a priority, and we regret that your experience fell short. Your comments have been shared with our housekeeping team to ensure immediate improvements. We appreciate your input and hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Dirty room
Business response:
Dear Nicholas, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of hygiene is a priority, and we regret that your experience fell short. Your comments have been shared with our housekeeping team to ensure immediate improvements. We appreciate your input and hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Not what I was expecting. The staff was VERY friendly. The hotel was not what I was expecting. The first room had a stain on the sheets and smelled like weed. They changed our room immediately and offered many apologies. The 2nd room smelled much better. I didn’t like that every thing I needed such as extra towels worked on an exchange. Again not what I was expecting.
Business response:
Dear Bobi, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with our team members who assisted you. However, we genuinely regret the concerns you described. We will discuss the issues appropriately as we are always focused on improving our service so our guests have an enjoyable experience when staying with us.We look forward to your next visit and your following review. Thank you again!Sincerely,Hotel Management
Noisy, bed was awful, mold growing on bathroom ceiling, outlets in bathroom didn’t work, no hair dryer, hairs in tub and stains on shower curtain, broken shower rod, AC/heater unit made awful screeching sound 24-7, elevator was down when we arrived. Booked for 2 nights but found a different hotel for night 2. Would NOT recommend for solo female travelers. No chairs for table in kitchenette suite. Have to request shampoo/conditioner and any kitchenette items you may need. Front desk staff was nice. Too bad the rest was awful.
Business response:
Dear Jeanie, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced, including noise disturbances, maintenance issues, and cleanliness concerns during your stay. Your comfort is our top priority, and it’s clear we fell short in this instance. Please know that we are actively working to address these issues and improve our services. We appreciate your kind words about our front desk staff, and we hope you will consider giving us another chance for a much-improved ex... read more
The staff is rude and nasty
Business response:
Dear John, Thank you for reviewing your stay at Extended Stay America. We sincerely apologize for your experience and appreciate your feedback. Our team strives to provide excellent service, and we will address your comments to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide a more positive stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.