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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was one of the most horrible hotels I ever stayed in I would never stay there again it smelled like real bad cigarettes in the room throughout the hallway as well so if anyone does decide to stay there make sure you get written percent from staff that it smells like a bar hotel needs to be shut down for cleaning it should be named crackheads motel if anybody ever stayed at this place they know what I mean
Business response:
Dear Tammy, We appreciate you being our guest and sharing your detailed review. Your concerns regarding the cleanliness and overall environment of our hotel are disappointing to read. Please know that we do not take such matters lightly. Our team will take appropriate steps to ensure an improved experience for future guests and prevent future occurrences. We sincerely apologize for any frustration caused and hope you will return in the future. We would welcome the opportunity to make things right and show you the seamless st... read more
Poor stay Overall very unclean. Lobby floors and carpet dirty and not vacuumed. Old furniture, walls dirty, felt like I didn’t want to touch anything.
Business response:
Dear Rebekah,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. Your comments about the condition of the lobby and room furniture are concerning, and we regret that these factors affected your comfort. Please know that we are addressing these issues and working to improve the property’s cleanliness and overall upkeep. We understand the importance of a clean and inviting environment and will ensure these concerns are promptly resolved. We genuinely hope you... read more
I booked my stay over a month ago through Expedia. I expected things to go smoothly because I have stayed here many times with minimal issues. Check-in was at 3pm on the 3rd, but due to travel, we checked in around 5:45pm. The room smelled horribly of cigarettes. We tried to request another room and were told that they were fully booked, but they would make a note of the smell so we could avoid any additional charges. Soon after, we were ready to unpack. We were surprised and disappointed to find there were drawers filled wi... read more
Business response:
Dear Rebecca, Thank you for your detailed feedback, and we sincerely apologize for the unpleasant experience you had during your stay. We deeply regret the issues you encountered with the cleanliness and condition of your room, as well as the poor handling of the situation. This is certainly not the standard we strive for, and we understand your frustration. Your feedback is invaluable, and we will address these concerns with the team to ensure such incidents do not happen in the future. We truly hope you will consider stayi... read more
PESIMO PÉSIMO HOTEL, OLÍA A PURA MARUHUANA Y MUY SUCIO, NO TA DAN NI JABON PARA LAVARTE LAS MANOS
Business response:
Dear SALVADOR, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with cleanliness and the unpleasant odor. This is certainly not the experience we aim to provide. We understand your concerns and will address them with our team to ensure improvements. We value your input and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Not a good place for what you pay. Check in is long . Place feels and looks dirty . Had bed bugs in the bed and cockroaches . Had dirty clothes in the dresser drawers . Garbage under the beds . For the price you pay it should be better . We did get refunded for both nights .
Business response:
Dear Kelly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Felt like a truck stop motel The place had homeless people sitting outside everywhere. The main lobby was dirty. I waiting for them to clean my room at 3p when i was suppose to be checking in at that time. Get to the room and it wasn't clean. It still had trash on the floor because they decided they wanted to pull up the carpet but didnt realize they would be required to sweep and mop. The room felt like a place homeless people slept when they accumulated enough funds. The hallway carpets look like mud. My allergies instantl... read more
Business response:
Dear Camille, Thank you for sharing your review. We are genuinely sorry your stay did not meet expectations. The experience you described does not reflect the standards we aim to uphold. Cleanliness and guest comfort are our priorities, and we will address the issues you mentioned, including the condition of the room and hallway. We understand the importance of a welcoming environment and are taking steps to improve. Please accept our sincere apologies for the inconvenience caused, and we hope you will consider giving us ano... read more
Nasty and Filthy!!! Stay away!!! The filthiest hotel I’ve ever seen!!! Stained carpet, sad and dirty!!!
Business response:
Dear Netzer, Thank you for your recent stay at our hotel. We sincerely apologize for not meeting your expectations, especially regarding the upkeep of our property. Cleanliness and comfort are our top priorities, and we regret any inconvenience you experienced. Your concerns are invaluable, and we are addressing them with our housekeeping team to prevent such oversights in the future. We hope you will give us another opportunity to provide you with a much better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.