This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid at all Measures The room was not clean upon on arrival. We were told that the room was cleaned and ready. However, we noticed a faint smell with what appeared to be mold in the bathroom and around the AC Unit. Outrageous condition.
Business response:
Dear Guest, Thank you for sharing your experience. It's concerning to hear about the issues you encountered with the room's condition. We understand how unpleasant it must have been to find cleanliness and maintenance below expected standards. Guest comfort and a clean environment are top priorities, and your feedback will be used to address these matters with our team immediately. We sincerely regret the impact this had on your stay and appreciate your input, which helps us make necessary improvements.Sincerely,Hotel Manage... read more
Liked: The proximity to Midway. Semi quiet. Disliked: Poor check in service. Unsanitary rooms. Expensive for the quality. Every stick of furniture is dirty and broken. Ghetto.
Business response:
Dear David, Thank you for your feedback. We’re pleased to hear that you found the location convenient and appreciated the overall quiet atmosphere. However, we regret that other aspects of your stay were unsatisfactory. We will review the cleanliness and condition of the room with our team to ensure improvements are made. Your experience with the check-in process is also noted, and we will address this internally. We appreciate your comments as we strive to provide better service.Sincerely,Hotel Management
Our room and the hotel were just dirty in general. Our room was musty, dusty and smelly. It looked like they didn’t even vacuum, didn’t clean the tub or care to change the bed sheet. The room we stayed in included a kitchen but there’s no pots, pans, utensils, plates or cup… what’s the point of having a kitchen if it’s bare and nothing is provided? The bed sheet was yellow on the right side. Staff at the front said if we want new towels to bring our old ones to the desk. Overall, I wouldn’t stay here again. It was awful and ... read more
Business response:
Dear Acienda, Thank you for your feedback. We apologize for the cleanliness issues and the lack of kitchen supplies you encountered. This is not the experience we aim to provide, and we’re addressing these concerns with our housekeeping team to ensure improvements. We also understand the inconvenience of having to request new towels and will review our service procedures to better meet our guests' needs. We appreciate your input and hope you’ll give us another chance in the future.Sincerely,Hotel Management
The room was very dirty. There was black long hair everywhere as if the girl from the ring stayed in the room before us. The bottoms of my sock were black after walking on the floors for all of 5 min. The counter tops had stains and crumbs on them as if they were never cleaned. The nightly staff was nice, but the morning staff were rude. I stayed here because I was going to a festival near by at SeatGeek stadium. I would avoid this hotel unless there is absolutely no other choice
Business response:
Dear Louis, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered and for the poor service from our morning staff. This is not the standard we strive for, and we are addressing these concerns with our housekeeping and front desk teams to ensure improvements. We appreciate your comments and hope you’ll consider staying with us again for a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
The room has a bad smell and tha bathroom was not clean.
Business response:
Dear Guest, Thank you for sharing your experience. Guest comfort and cleanliness are very important, and it's disappointing to hear that the room did not meet expectations in these areas. Your comments are valuable, and they will help us to better address any concerns. We hope for an opportunity to provide you with a much more pleasant stay in the future.Sincerely,Hotel Management
The floor was sticky. I went out and literally bought a swiffer to clean the floor because they do not allow guests to use anything besides a broom. The ladies working at this hotel is what made this experience. Other than that, wouldn't stay here again. How are you going to put me a in a NO SMOKING room and you walk in and it smells like cigarettes. Be so for real.
Business response:
Dear Judith, Thank you for your feedback. We appreciate your kind words about our staff. We understand the importance of a clean environment and apologize for any inconvenience you encountered. Your comments will be used to enhance our service and maintain high standards. We hope to have the opportunity to offer a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.