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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no glasses or cups of any kind in my room. One wash cloth. The pillows were pancakes. Guy, the night clerk saved the day when the two other couples we were traveling with had their reservations cancelled because our flight got in late
Business response:
Thanks for being our guest. We are pleased to see you enjoyed your stay with us and liked the service provided by our staff. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you agai... read more
Very beautiful room and big So near from the airport ,very clean ,good price , there is kitchen on th e room really wonderful room
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room and that our location was perfect for your needs! We want your stay with us to feel like home and be as comfortable as possible. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Mario was wonderful.. Hotel.com never put my hotel reservation through and he took care of it. The remote didn’t work to the tv but everything else was pretty much ok.
Business response:
Brishana, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Mario went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Great staff accommodating a lot of grumpy customers with cancelled flights in -41 temperatures! They responded with grace and professionalism... the weather was so cold, some of the heating units malfunctioned (not ours), and they were quick to move guests to working rooms. Very nice shuttle drivers to the airport, and frequent schedules.
Business response:
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
SHUTTLE SERVICE FROM AIRPORT, FRIENDLY EMPLOYEES HELPFUL, VERY CLEAN. QUIET, A LEVEL OF RELAXATION WITH ROOM DESIGN NOT FOUND IN MAY BEDROOM SUITES. KITCHEN CLEAN, COFFEE AND SNACKS FOR BREAKFAST. WITH KITCHEN MOST USE THEIR OWN FRIDGE AND FOOD. NICE TO HAVE WASHER DRYER TO USE. I STAYED ONE NIGHT AND RECENTLY TWO NIGHTS WHICH IS SO COMFORTABLE WITH SOFA, LOUNGE CHAIR DESK , A + EX;ERIENCE THERE.
Overall the stay was good. The mattress was too firm for our liking. The microwave needed to be cleaned.
Business response:
Michael, thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your visit. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Business response:
Jamilia, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,888 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.