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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk people were very good Room is very clean I would definitely recommend this hotel I
Business response:
Thank you for recommending Extended Stay America. We are glad to know you were impressed with your accommodations and also appreciated our associates. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The hotel is in a convient location for anything that you may need.
Business response:
Tina, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America and that our convenient location made your stay a memorable one. We look forward to welcoming you back soon! Sincerely, Hotel Management
Suite was clean and comfortable, reasonably priced.
Business response:
Lon, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and were happy with our affordable rates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Our only complaint was that the shower rod was bent so that the curtain kept sliding to the middle. Made the floor very wet.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a comfortable stay with us. Also, your feedback will be shared with the appropriate individual to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
It was close and convenient....that's it. The breakfast was substandard to even a Motel 6 that I stayed in South Dakota last summer. The shuttle only operates 1x an hour and to add further insult it was a full 15 minutes late. Other nearby hotels were 2-3 x's/hour. Both bed lamps were completely broken. Not able to read in bed.
Business response:
Jim, thank you for taking the time to share your feedback online. Although you liked our location, we apologize for the difficulties you encountered here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
The bed was extremely too firm, the hallways had a pepper odor to them. I had to switch rooms because the first one had an odor as well, the fridge in the room had a terrible stain on it and the kitchen area floor was sticky. The second room was better, and only having to stay 2 nights, i just tolerated it. There is no ice machine either, and they only provided a 2 in 1 shampoo/conditioner, which was pretty bad..the staff was polite and apologetic.
Business response:
Heather, thanks for taking the time to post a review. We are sorry for the issues you experienced in your initial room and regret the inconvenience it caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, your feedback will be shared with the appropriate team so that we can better serve our future guests. We hope you will consider a future stay as we would welcome the opportuni... read more
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,775 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.