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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
.everything except needs better shuttle, more often and earlier
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us. We have taken a note of your feedback in order to improve our facilities moving forward. We appreciate your business and hope to see you again on your next visit to Des Plaines. Sincerely, Hotel Management
Property was ok, you get what you pay for. When I submitted the reservation online, I noted that I needed cooking pots and pans and utensils in room prior to check in. That wasn’t done.
Business response:
Thank you for taking the time to review your visit at Extended Stay America. We're glad to know overall you had a pleasant experience, but we're sorry for not meeting some of your expectations. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
My stay was fine. It was kind of strange to have an oven but no microwave. The soap bars provided were rock hard and would barely produce soap, but that wasn't a big deal. The worst element was the bed. There were many small black hairs on the pillows and sheets and small red-ish stains on the sheets. The bedding was very wrinkly. And the door was half open when I got there. Like ... what? But for the price, it was a fine place to stay the night and definitely steps above motels. It was also nice to have some breakfast optio... read more
Business response:
Thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. Please be assured that we have discussed your feedback with the concerned teams in order to improve our service and facilities moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Ok for the price. Check in was smooth and did not take long. Room looked a bit old and furniture was a bit uncomfortable. TV reception was not really clear and crisp. Pillows were old and flat and very uncomfortable, glad we had our own. We ran out of Kleenex and was told there was no more to be had; so we were given an extra roll of toilet paper. Continental breakfast was minuscule.
Business response:
Thank you for taking the time to share your feedback online. Although you liked our affordable price, we apologize for the difficulties you encountered here. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
There is No ice machine on premises. Also tv reception is terrible. Better to bring your own firestick or Roku.
Business response:
Thank you for being a guest at Extended Stay America. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your feedback regarding the television set is shared with the maintenance team to do the needful. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Sincerely, Hotel Management
Business response:
Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,888 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.