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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Perhaps I did not understand that there was no daily service. I can make my bed - no problem. But that was not so clear in the reservation service. They had good coffee - acceptable muffins. There was no problem with airport noise, which friends, staying at more upscale places near rosemont, mentioned.
Business response:
David, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry you were unaware of our housekeeping policy. Please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Nos dicen que no se fuma en los cuartos y al tomar el cuarto demasiado olor a cigarro pedimos cambio de cuarto y nos dicen que no hay mas
Business response:
Jose, on behalf of our entire team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Booked a Queen Size Bed with pull out sofa. Pros: Shuttle to and from O'hare. Kitchenette allows you to eat meals. Just ask for a kitchen kit at Check-in. Coffee, Hot Chocolate, Granola Bars, and Muffins available in the morning. Walking distance to Target, IHOP, Liquor and Tobacco Store, Steak and Shake, Panda Express, and several local eateries. Beds were comfy, 2 office chairs, desk, as well as the sofa bed was nice. (Ours wasn't too hard nor in bad shape compared to other reviews.) Outlets of 4 on each side of the bed al... read more
Business response:
Thanks for the kind review of Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen to cook your own meals and that you liked our convenient location as it was perfect for your needs. However, we are sorry for the inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us for your next trip to our city. Sincerely, Hotel Management
Business response:
Nathan, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Hotel is split into two buildings literally 15 feet away from each other. The desk staff assume that you already know this and are not very helpful if this is not immediately apparent. Bathroom sink in room filled up very quickly and drained very slowly. Hair left on bathroom floor from previous guests. Air conditioner continually locked out and had to be reset manually. Luckily I figured out how to do this but a less technically saavy person would have been extremely frustrated.
Business response:
Nathan, thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. Your feedback has been shared with the concerned teams, and we’re taking immediate actions in order to improve our service and facilities. We hope this did not overshadow your otherwise positive experience with us and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
공항과 가깝고 편리한 곳 O'hare공항을 이용할때 두번 정도 숙박했는데 주차가 무료이고 공항이 가깝고 편함, 아침식사로는 커피와 머핀,시리얼바 정도 제공되어 간편조식으로 충분하다고 봄. 참고로 시카고 패션즈아울렛도 가까운거리에 있음
Business response:
Sungsuk, thank you for staying with us again. It is delightful to know our proximity to the airport was convenient for you and that overall you had a pleasant experience. We’re sorry if there were any issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect visit. Sincerely, Hotel Management
Everything looked nice. Rooms was clean though it was small.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were happy with the cleanliness of your room and that you had a nice stay here. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Beautiful, clean room. ~Comfort of sofabed was awful, though. ~Several (not all) front-desk staff were sullen, unresponsive. ~The promised shuttlebus service to airport did not happen, because "the driver didn't show up". But the staff didn't bother to tell everyone - people were waiting out front for the shuttle that wasn't going to arrive. ~The promised "grab & go breakfast" consisted only of: packets of oatmeal (but no bowls), an assortment of granola bars.
Business response:
Rebecca, thank you for being our guest. Although you were happy with your suite, we are sorry for the service issue you experienced and regret the inconvenience it caused. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,776 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.