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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 night stay
Business response:
Jacqueline, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Meh. Carpets were sticky, everything looked old and worn out. They gave us one double bed instead of two. So they provided a roll out bed that was sandy. They did make it right by upgrading us to a King bed, but I still had to sleep with a thrashing toddler. This property might work to crash after a night out or a hard day of work, but I will not be bringing my family back.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Disappointing For the price, the room was extremely disappointing. The carpet and vinyl were sticky, the vinyl was coming up around the edges, the shower bar was broken, there was no coffeemaker, and most of the lamps didn't work. We usually stay at a cheaper place that is far nicer, but we thought we were upgrading. We won't be back.
Business response:
Michelle, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We would welcome the chance to show you our true hospitality spirit. Sincerely, Hotel Management
They give me one room the shower faucet don’t work then i went to the front desks they want me to stay on that room with out water i say no they give me other room was duty very so not good experience
Business response:
Thank you for your candid review. We apologize for the concerns you had with the shower. We will share your comments with our maintenance team and make sure the problem is fixed immediately. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
A bit messy
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The first room they put us in was a non smoking. But smelled like cigarettes and other things. The floor was dirty. The bathroom was filthy. Requested another room. The other room was also dirty. Would not recommend.
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
we apologize that you did not fully enjoy your stay. We hope you come back and give us a second try in the near future.
Horrible experience!!! When I got there they were not ready and I was trying to check in for 40 minutes making me late to my appointment and the room floor was dirty had bronze metal pieces on the floor and the room smelled and they told me to go get some glade plug in if I don’t like the smell!!! Very distasteful and very unprofessional !!
Business response:
Thank you for your review. We are sorry for the wait time you experienced upon check-in. Your feedback has been shared with our front desk team to ensure we are diligent in our efforts going forward. We also apologize for the cleanliness issues you encountered and for the unpleasant smell you had in your suite. We have alerted our housekeeping team to address the problems you outlined. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
I didn’t like they had bed bugs and brown stuff floating in the toilet when I got into my room. And music blasting at 1 am complained to management and they said I need a doctors note when I don’t have insurance.
Business response:
Tivon, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.