Extended Stay America - Chicago - Romeoville - Bollingbrook

Business response:

Michael, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please reconsider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. Your concerns will be shared with the appropriate teams to ensure a better experience going forward. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer... read more

Business response:

Thank you for your review. We apologize for the odor you experienced in your room. Please know we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We apologize for the inconvenience you had at the time of check-in and the cleanliness issues you had in your room. Please be assured that we have discussed your feedback with our front desk and housekeeping teams to be more diligent with their efforts moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management