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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy in front of 319 there was enough dog hair to make a welcome mat. Trash in the parking lot. Inside of hotel smelled like dirty ass and curry The shower head fell off the second morning. Rm 325 AC did not work first night, slept with window open facing I55 Nothing in the room kitchen When I asked the front desk for silver wear, it was a real bother for her. Very Limited TV channel Selection
Business response:
Mike, thank you for being our guest. We are sorry for the odor and cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also regret we only had limited channel selections to offer this time and apologize for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We have also shared your concern with regard to the shower and... read more
I arrived and was told the elevator was broken. I am fine using the stairs, but the stairwell was filthy. I got the the room and the smell was atrocious. I used the bathroom which was very dirty and there was hair and mold in the shower and sink. The room was cold because the window was open and the curtains were blowing in. This should have helped with the odor but even with fresh air it was terrible. I left within one hour and did not end up sleeping there.
Business response:
Thank you for your review. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Your concerns regarding the elevator have been shared with the maintenance team so they can fix it immediately. We truly hope you will reconsider giving us a chance to redeem ourselves in the future. Si... read more
The elevator wasn’t working. I’m not sure if they plan to fix it. The stairway was very dirty. The 2nd floor stank unbelievably. The room was clean and neat. The price was very reasonable for the room. I’d stay again.
Business response:
We do apologize that the elevators were not working during your visit. We certainly understand your frustration and apologize for the temporary inconvenience. We are also sorry that the cleanliness of our hotel was not satisfactory during your stay. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. We hope you will reconsider giving our hotel another chance to make a much better impression. Sincerely, Hotel Management
Didn’t have the bed we reserved so we had to go to third floor and sleep in double bed
Business response:
Michael, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Doesn’t offer typical continental Breakfast. It’s only grab and go.
Business response:
Thank you for your feedback. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please reconsider staying with us again. Sincerely, Hotel Management
My dog found a sock under the bed - it wasn’t ours! Our toilet plugged up and we had to plunge it out ourselves. 😡 not good
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. Your concerns will be shared with the appropriate teams to ensure a better experience going forward. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
I stay at two different Extended Stay hotels this week and both were filthy. Never again.
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,341 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.