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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
we apologize that you did not fully enjoy your stay. We hope you come back and give us a second try in the near future.
Horrible experience!!! When I got there they were not ready and I was trying to check in for 40 minutes making me late to my appointment and the room floor was dirty had bronze metal pieces on the floor and the room smelled and they told me to go get some glade plug in if I don’t like the smell!!! Very distasteful and very unprofessional !!
Business response:
Thank you for your review. We are sorry for the wait time you experienced upon check-in. Your feedback has been shared with our front desk team to ensure we are diligent in our efforts going forward. We also apologize for the cleanliness issues you encountered and for the unpleasant smell you had in your suite. We have alerted our housekeeping team to address the problems you outlined. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
I didn’t like they had bed bugs and brown stuff floating in the toilet when I got into my room. And music blasting at 1 am complained to management and they said I need a doctors note when I don’t have insurance.
Business response:
Tivon, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Outdated The bed was comfortable. The pillows were as flat as a pancake. There was hair in the bathtub and sink. Cabinet doors are falling off. Room was very dated and in need of being rehabed.
Business response:
I apologize that you had that experience, we are always striving to be better and will use this to correct our mistakes.
orrible Had to move rooms. Property was run down and filthy. There were some pretty sketchy people hanging outside constantly. Never again will I stay there.
Business response:
Michael, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, we regret the inconvenience caused due to the other guest on the property. The safety and security of our guests is our topmost priority; please know we are always available to a... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
My bed broke
Business response:
Paul, thank you for staying at our hotel. We apologize for the maintenance issues you encountered with the bed during your stay. We have shared your concerns with the appropriate team to fix the problems immediately. We hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management
I don’t like it at all it’s the worst experience I have had in my hole life
Business response:
Nick, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We waited 2 hours for our rooms. The hotel couldn’t locate our reservations. Last time I will use Expedia. Not only was the communication off. The reps were rude as hell
Business response:
Please accept our sincere apology that we could not accommodate you this time and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,341 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.