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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated The bed was comfortable. The pillows were as flat as a pancake. There was hair in the bathtub and sink. Cabinet doors are falling off. Room was very dated and in need of being rehabed.
Business response:
I apologize that you had that experience, we are always striving to be better and will use this to correct our mistakes.
orrible Had to move rooms. Property was run down and filthy. There were some pretty sketchy people hanging outside constantly. Never again will I stay there.
Business response:
Michael, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, we regret the inconvenience caused due to the other guest on the property. The safety and security of our guests is our topmost priority; please know we are always available to a... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
My bed broke
Business response:
Paul, thank you for staying at our hotel. We apologize for the maintenance issues you encountered with the bed during your stay. We have shared your concerns with the appropriate team to fix the problems immediately. We hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management
I don’t like it at all it’s the worst experience I have had in my hole life
Business response:
Nick, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We waited 2 hours for our rooms. The hotel couldn’t locate our reservations. Last time I will use Expedia. Not only was the communication off. The reps were rude as hell
Business response:
Please accept our sincere apology that we could not accommodate you this time and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Filthy in front of 319 there was enough dog hair to make a welcome mat. Trash in the parking lot. Inside of hotel smelled like dirty ass and curry The shower head fell off the second morning. Rm 325 AC did not work first night, slept with window open facing I55 Nothing in the room kitchen When I asked the front desk for silver wear, it was a real bother for her. Very Limited TV channel Selection
Business response:
Mike, thank you for being our guest. We are sorry for the odor and cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also regret we only had limited channel selections to offer this time and apologize for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We have also shared your concern with regard to the shower and... read more
I arrived and was told the elevator was broken. I am fine using the stairs, but the stairwell was filthy. I got the the room and the smell was atrocious. I used the bathroom which was very dirty and there was hair and mold in the shower and sink. The room was cold because the window was open and the curtains were blowing in. This should have helped with the odor but even with fresh air it was terrible. I left within one hour and did not end up sleeping there.
Business response:
Thank you for your review. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Your concerns regarding the elevator have been shared with the maintenance team so they can fix it immediately. We truly hope you will reconsider giving us a chance to redeem ourselves in the future. Si... read more
The elevator wasn’t working. I’m not sure if they plan to fix it. The stairway was very dirty. The 2nd floor stank unbelievably. The room was clean and neat. The price was very reasonable for the room. I’d stay again.
Business response:
We do apologize that the elevators were not working during your visit. We certainly understand your frustration and apologize for the temporary inconvenience. We are also sorry that the cleanliness of our hotel was not satisfactory during your stay. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. We hope you will reconsider giving our hotel another chance to make a much better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.