Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Patricia, Thank you for sharing about your experience at our hotel. We’re glad the location worked well for your needs and truly appreciate your feedback. However, we regret that your stay did not meet expectations due to an unfortunate concern in the room. Please accept our sincere apologies for the inconvenience caused. Your feedback is valuable and will help guide our improvement efforts. We hope you’ll consider giving us another opportunity to deliver a more pleasant and comfortable stay in the future. Sincerely, Ho... read more

Business response:

Dear Tammie, Thank you for taking the time to share your concerns with us. We want our guests to have a comfortable stay and a restful night’s sleep, so we apologize that you found your bed and mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel M... read more

Business response:

Dear Jiya, thank you for the kind words! We're so glad you found your stay comfortable and enjoyed both the room and the well-kept grounds. It’s great to hear our staff made a positive impression as well. We appreciate your feedback and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Jimy, thank you for your kind words! We're so glad to hear that you found everyone friendly during your stay. Providing warm, welcoming service is something we take pride in, and we hope to have the pleasure of welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Roy, We love seeing that your experience was enjoyable! It’s always encouraging to know our guests leave satisfied, and your feedback means a lot to all of us at Extended Stay America. We look forward to welcoming you back for another pleasant stay soon! Sincerely, Hotel Management 

Business response:

Dear Ashlea, thank you so much for your positive rating! We're glad to hear you had a great stay with us. Your feedback means a lot, and we are committed to continuing to provide excellent service and comfort. We hope to welcome you back soon for another fantastic experience! Sincerely, Hotel Management 

Business response:

Dear Lucia, thank you for your feedback. We understand the importance of clear communication, and we appreciate you pointing out the need for bilingual staff. Your suggestion is valuable, and we’ll take it into consideration as we work to improve the guest experience for all. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you choosing us and sharing your candid review. We regret that the condition of the bathroom and linens did not meet your expectations. Your honest observations help us identify areas that need better attention, as we always want to improve the guest experience. We will ensure your concerns are addressed with our housekeeping and maintenance teams. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We love seeing that your experience was enjoyable! It’s always encouraging to know our guests leave satisfied, and your feedback means a lot to all of us at Extended Stay America. We look forward to welcoming you back for another pleasant stay soon!Sincerely,Hotel Management