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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell was weird, which I could get over, but none of the amenities actually came with the room. They all had to be requested. Breakfast options - muffin or granola bar. Two flavors of each but that is it, with coffee. Inside the same area are two vending machines. During my three day stay not once was the room touched. Staff were pleasant at every encounter.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that certain aspects of your stay, including room amenities, limited breakfast options, and housekeeping service, did not meet your expectations. We appreciate your kind comments about our staff and are glad they were pleasant and helpful during your stay. Your feedback has been shared with our management and housekeeping teams to address these concerns and explore ways to improve guest experience. We value your input as it helps us enhance our services,... read more
Nostalgia Stay Kitchen was ok. Staff were great. Room was clear and clean but needed more services of pest control.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely appreciate your kind words about our staff and the cleanliness of your room. We are glad you found the kitchen satisfactory. We also acknowledge your comments regarding the need for additional pest control measures, and your feedback has been shared with our maintenance and housekeeping teams. Guest comfort and safety are our top priorities, and we are committed to making continuous improvements. We hope to have the opportunity to welcome you back and provide an e... read more
The staff was really welcoming and friendly
Business response:
Thank you so much for your kind words! We’re thrilled to hear our staff made you feel welcome and appreciated during your stay. We hope to see you again soon!
Staff was friendly, only stayed here because of family emergency involving my 21 mo old granddaughter being life flighted to Chicago. Room looked clean upon entering, and that's where it ended. Large dead roach by bed in corner by ac unit, husband killed two more large ones on kitchen counter, and one more before we left. Couch bed was broken on one corner, the main bed was very uncomfortable, half the plugs didn't work, mildew on shower corners by ceiling. Woke up the first morning to water all over the toilet seat cover an... read more
Business response:
Thank you for sharing your experience. First and foremost, we’re truly sorry to hear about your family emergency and hope your granddaughter continues to recover and do well. We also sincerely apologize for the issues you encountered during your stay — this is not the level of cleanliness or comfort we strive to provide. Your comments about the maintenance and housekeeping concerns have been shared with our team for immediate review and correction.
Business response:
We appreciate your review, and hope to see you again soon!
Business response:
Dear Jim, thank you for the perfect 10/10 rating! We’re so pleased you had a great stay and truly appreciate your support. We look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Dear William, thank you for taking the time to leave us a rating. We’re sorry to hear your stay was not as enjoyable as it could have been, and we’d love the chance to provide you with a better experience on your next visit. Sincerely, Hotel Management
Easy to use kitchen
Roaches in one of two of my rooms!
Business response:
Dear Jose, Thank you for being our guest at Extended Stay America. Providing a seamless hotel experience is always our priority. We regret that you had issues in one of your rooms. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the area. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,173 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.