Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Lucia, thank you for your feedback. We understand the importance of clear communication, and we appreciate you pointing out the need for bilingual staff. Your suggestion is valuable, and we’ll take it into consideration as we work to improve the guest experience for all. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you choosing us and sharing your candid review. We regret that the condition of the bathroom and linens did not meet your expectations. Your honest observations help us identify areas that need better attention, as we always want to improve the guest experience. We will ensure your concerns are addressed with our housekeeping and maintenance teams. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We love seeing that your experience was enjoyable! It’s always encouraging to know our guests leave satisfied, and your feedback means a lot to all of us at Extended Stay America. We look forward to welcoming you back for another pleasant stay soon!Sincerely,Hotel Management 

Business response:

Dear Eric, thank you for your honest feedback. We're glad to hear you found the hotel to be a great value and overall a decent place to stay. That said, we sincerely apologize for the cleanliness issues you encountered in your room. What you described is not up to our standards, and we’ve shared your comments with our housekeeping and maintenance teams to address these concerns promptly. We appreciate you bringing this to our attention and hope to provide a much-improved experience on your next visit. Sincerely, Hotel Manage... read more

Business response:

Dear Manuel, thank you for your positive rating! We're glad to hear you had a good experience with us. If there's anything we can do to make your next stay even better, we'd love to hear your feedback. Hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Dear Liz, thank you so much for your positive rating! We're glad to hear you had a great stay with us. Your feedback means a lot, and we are committed to continuing to provide excellent service and comfort. We hope to welcome you back soon for another fantastic experience! Sincerely, Hotel Managment 

Business response:

Dear Richelle, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Garry, thank you for your kind rating! We're delighted to hear that everything met your expectations. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it’s wonderful to know we delivered. We appreciate your support and look forward to welcoming you back for another great visit! Sincerely, Hotel Management. 

Business response:

Dear Richard, thank you so much for the perfect score—it means a lot to us! We're so glad to know your experience was a great one. Our team works hard to provide a clean, comfortable, and welcoming environment, and it's always rewarding to see that reflected in your rating. We can’t wait to have you back with us again! Sincerely, Hotel Management.