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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been better. All of the staff that we encountered during our stay were wonderful. The rooms were clean, although a bit run down since my last stay there in 2019. Our room was missing a cupboard door, the tv had a cracked screen, and the flush button on the toilet kept getting stuck down. None of those things really detracted from our stay, but the beds and pillows were an issue for all of us. We were so uncomfortable that none of us got much sleep, and were sore the next day.
Business response:
Dear Guest, Thank you for choosing us and posting your thoughtful review. We are pleased that you had such positive interactions with the staff and enjoyed our clean rooms. While some natural wear over time is expected, we appreciate your observations and will take them into account as we plan for future updates. Additionally, we are sorry that the beds and pillows didn’t meet your expectations. We understand how this impacted your stay and will address this with our team to enhance the guest experience moving forward. Your ... read more
I really like that the room had a kitchen in it, not that i used ut because it was a quick stay after a very long flight, but it was still nice.
Business response:
Dear Jennifer, thank you for your review! We're glad you appreciated the in-room kitchen, even if you didn't have a chance to use it during your quick stay. We hope it made your visit a bit more comfortable after your long flight. We look forward to welcoming you back the next time you're in town! Sincerely, Hotel Management.
Overall, it was good for location and price. Thanks!
Business response:
Dear Christopher, thank you for your review! We’re happy to hear that our location and price met your needs. We strive to offer great value and a comfortable experience for all our guests. We appreciate your feedback and look forward to welcoming you back on your next visit! Sincerely, Hotel Management.
Everything is good
Business response:
Dear Raudel, thank you for your kind words! We're delighted to hear that everything met your expectations. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it’s wonderful to know we delivered. We appreciate your support and look forward to welcoming you back for another great visit! Sincerely, Hotel Management.
Business response:
Dear Garry, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management.
Smooth sailing.
Business response:
Dear Michael, thank you for your review! We're delighted to hear that your stay was smooth and hassle-free. Providing a comfortable and enjoyable experience for our guests is always our goal. We truly appreciate your feedback and look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Management.
Business response:
Dear Alexander, we’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d love the opportunity to understand more about what went wrong during your stay. Please reach out to us directly so we can address any concerns and work to make things right. We hope to have the chance to improve your experience in the future. Sincerely, Hotel Management.
Parking on all sides of the building.
Business response:
Dear Lawrence, thank you for your feedback! We're glad you found the parking convenient with access on all sides of the building. We strive to make every aspect of your stay as smooth as possible and hope to welcome you back soon! Sincerely, Hotel Management.
Girlfriends trip The room was nice, but the extended stay was an older building. They used a strong cleaning solutions, u can smell it when you first come in. The breakfast bar was tiny and had no place to sit.
Business response:
Dear Cecilia, thank you for sharing your feedback. We’re glad you found the room nice, but we understand the strong cleaning solution scent was a bit overwhelming. We appreciate you bringing this to our attention and will ensure the cleaning products used are adjusted for future guests. We’ll also take note of the breakfast bar and seating arrangements to improve that experience. We hope to welcome you back soon! Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,199 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.