Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Joclin, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management. 

Business response:

Dear Gabriel, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management. 

Business response:

Dear Matthew, thank you for your feedback. We're glad to hear you found the stay affordable, but we're sorry to learn that the bed and TV options did not meet your expectations. We understand the importance of comfort and entertainment during your stay, and we will certainly look into the bed quality and channel selection to improve our guests' experiences. We hope to have the opportunity to provide a more comfortable stay during your next visit. Sincerely, Hotel Management 

Business response:

Dear Natacha, thank you for sharing your feedback! We're so pleased to hear that you had a positive stay with us. It’s always our goal to provide a welcoming and comfortable experience, and we're happy we could deliver that for you. We look forward to welcoming you back in the future! Sincerely, Hotel Management. 

Business response:

Dear Vondell, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Ricardo, thank you for sharing your feedback! We're so pleased to hear that you had a positive stay with us. It’s always our goal to provide a welcoming and comfortable experience, and we're happy we could deliver that for you. We look forward to welcoming you back in the future! Sincerely, Hotel Management. 

Business response:

Dear Vondell, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Valerie, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Mike, thank you for your review! We're so glad to hear that everything was to your liking during your stay. Our team strives to provide a seamless and enjoyable experience for all our guests, and we're happy that we met your expectations. We hope to welcome you back soon for another great visit! Sincerely, Hotel Management.