Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Jack, thank you for the perfect 10/10 rating! We're glad your experience met your expectations, and we appreciate you taking the time to rate your stay. We hope to continue delivering that same level of comfort and service on your next visit! Sincerely, Hotel Management 

Business response:

Dear India, Thank you for taking the time to share your feedback. While we’re glad your stay was satisfactory overall, we always strive to deliver an experience that exceeds expectations. We hope you’ll consider staying with us again so we can provide you with an even better visit next time. Sincerely, Hotel Management 

Business response:

Dear Bruce, Thank you for choosing Extended Stay America for your recent visit to the area. We're glad the check-in process met your expectations and appreciate you taking a moment to share your experience. Our highest priority is making sure you have an exceptional stay in all aspects of our hotel, and we are glad we could make that happen for you. We look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Maria, thank you for your feedback! We're glad to hear you experienced quick service during your stay. We hope the rest of your visit was just as smooth, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Feliciana, Thank you for your feedback! We are glad to hear that you found our pricing affordable and appreciate your understanding as we work through improvements during our upgrading process. We are committed to enhancing the overall impression of our guest experience and look forward to welcoming you back with a refreshed look. See you! Sincerely, Hotel Management 

Business response:

Dear Patricia, Thank you for sharing about your experience at our hotel. We’re glad the location worked well for your needs and truly appreciate your feedback. However, we regret that your stay did not meet expectations due to an unfortunate concern in the room. Please accept our sincere apologies for the inconvenience caused. Your feedback is valuable and will help guide our improvement efforts. We hope you’ll consider giving us another opportunity to deliver a more pleasant and comfortable stay in the future. Sincerely, Ho... read more

Business response:

Dear Tammie, Thank you for taking the time to share your concerns with us. We want our guests to have a comfortable stay and a restful night’s sleep, so we apologize that you found your bed and mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel M... read more

Business response:

Dear Sofia, Thank you for sharing your thoughts about your visit. We're truly sorry to hear that the condition of the furnishings and overall comfort did not meet your expectations. Your feedback is important to us and will be shared with the team as we evaluate improvements to our accommodations. We regret any disappointment caused and appreciate you taking the time to let us know about your experience. We hope you will give us another opportunity to provide you with the great visit you deserve Sincerely, Hotel Management