Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Andrelle, thank you for your kind words! We’re so glad to hear that you and your wife felt welcomed during your stay. It’s our priority to ensure every guest has a comfortable and memorable experience, and we truly appreciate your feedback. We hope to welcome you both back soon! Sincerely, Hotel Management. 

Business response:

Dear Anonymous, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Lawrence, thank you for sharing your feedback. We’re glad to hear that our staff and coffee made a positive impression, but we sincerely apologize for the issues you encountered during your stay. We appreciate your comments regarding the property's condition and cleanliness, and we are addressing these concerns with our team to ensure a more comfortable experience for future guests. Your feedback about room inspections and the cooking smells has been noted, and we will work on improving these aspects. We value your inpu... read more

Business response:

Dear Jodi, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management. 

Business response:

Dear Arjun, thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific insights you might have to help us improve. We hope to have the chance to make it right in the future. Sincerely, Hotel Management. 

Business response:

Dear Martha, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Jose, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Andrew, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management. 

Business response:

Dear Nancy, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.