Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Austine, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad it made your stay enjoyable. We hope to welcome you back soon! - Sincerely, Hotel Management. 

Business response:

Dear Gitour, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management. 

Business response:

Dear Jon, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad it made your stay enjoyable. We hope to welcome you back soon! - Sincerely, Hotel Management. 

Business response:

Dear Delecia, Thank you for sharing your experience. We're sorry to hear that the room's condition impacted your comfort. We value guest feedback and will ensure that your comments regarding the musty smell, refrigerator, and pipe fixtures are addressed. Our goal is to provide a welcoming and comfortable environment for all our guests, and we appreciate you bringing these points to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Brittany, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management. 

Business response:

Dear Lawrence, Thank you for sharing your feedback. We are glad to hear you found the price reasonable. We sincerely apologize for the water damage and cleanliness concerns you encountered in your unit. These issues are important to us, and we are addressing them to ensure a more comfortable experience for future guests. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management 

Business response:

Dear Jose, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Eric, thank you for sharing your feedback. We’re glad to hear you enjoyed the size and comfort of your room. We sincerely apologize for the noise disruptions during your stay, as we understand how important a peaceful night’s rest is. Please know we take these concerns seriously and will look into ways to address noise levels, especially during late hours. We appreciate your understanding and hope to have the opportunity to provide you with a more restful experience in the future. Sincerely, Hotel Management.