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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s the worst experience I’ve ever had in a hotel, first checking took forever bc their computers were down, the hallways n the room were dirty. The bathroom didn’t look that clean..plus I was given a room next a room that had a whole family yelling n crying all night long..I couldn’t even sleep..I kept waking up every hour, literally the worst experience I’ve ever had.
Business response:
Firstly, we are sorry for the delay you experienced at check-in due to the technical hindrance. We apologize for the cleanliness issue you encountered in the hallways and your suite. We will discuss your comments with the housekeeping team to take appropriate actions. Furthermore, we are also sorry for the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. It is never our intention to disappoint any of our guests, and we hope to host you in the future. Sincerel... read more
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Checked in and my key card wasn't working. I tried it more than three times. I called the front desk 4 times. No one answered the phone. Finally, I had to go downstairs with all my personal belongings to inform the employee the key card was not working. Instead of reprogramming the key card he gave me a different room. 15 minutes later 2 dogs were barking for over 2 hours. The dogs were across my room. I could hear them clearly. Again, I called the front desk and no one answered the phone. I went to the front desk, again, to... read more
Business response:
Nancy, thank you for your review. We apologize for the issues you encountered in your initial and second room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Please know, the in-suite amenities for your room are available at the front desk, and we regret if this was not communicated to you at check-in. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Illinois Landscape Convention 2020 Experience horrible would not stay here again nor would I refer anyone.
Business response:
Karen, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Didn’t like the fact that there wasn’t toilet paper in the bathroom and that I found a syringe with needle under the bathroom sink. I reported it to the front desk.
Business response:
We sincerely apologize for the housekeeping issues you encountered in the bathroom. We do not take cleanliness issues lightly, and this matter will be addressed with our housekeeping team to make sure this is not repeated. Thank you for being our guest. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Rude front desk staff. Checked me out a day early after I prepaid for 2 nights stay. Expedia made it right but extremely rude staff. Lack of customer service to check out a paying customer that prepaid for a two nights after the first night claiming "your money ran out"!!!
Business response:
Arjun, thank you for your review. We are sorry you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Again, we apologize for the inconvenience you had and hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Bed bugs!!!!!!
Business response:
Maria, we are sorry for how uncomfortable you felt in your room and cannot apologize enough for the inconvenience this caused to you. Your frustrations are understood, and please be assured that as a precaution, our pest control provider has serviced the hotel. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.