Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Marcelino, thank you for the glowing review of Extended Stay America. We're thrilled to know you had a relaxing time with us and that you loved your well-appointed room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Muhammad, thank you for the excellent review of Extended Stay America. We're delighted to know you liked our well-kept property and that you were impressed with the service provided by our associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Arturo, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Erin for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Vanessa, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Cori, thank you for reviewing your stay. Although you had an overall pleasant time with us, we are sorry for the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that we can improve our future guest's experience. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

We appreciate you staying with us and providing your feedback. Although you had an overall pleasant visit, we certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management