Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide an excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from Jessie. We will share your compliments with her. Your review means the world to us! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our location. However, we do apologize for not living up to all of your expectations, and we are grateful for feedback that helps us improve. Thank you for staying with us, and we hope you will give us another chance to provide you with the hospitality and service you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Carlos, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you were happy with our ideal location and that you had a pleasant stay with us. Thanks again, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Mohammed, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a perfect stay and you were awed by our spectacular hospitality. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management