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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel Friendly checking great staff clean room just a stitch of smoke I had to go out and purchase a room freshener
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your concern regarding the odor will be shared with our housekeeping team so that they will be more diligent their work. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I didn’t like that my room wasn’t stocked with the things I needed. And coulda been cleaner.
Business response:
Thank you for your review. We apologize for your disappointment with the in-room amenities and that you were unhappy with our cleanliness. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will ... read more
Csns The app won’t let me mark cleanliness and service. Loved my hotel.
Business response:
Brian, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good clean and inexpensive. Bear in mind this is an "extended stay" hotel so they only clean rooms once every few days, but that actually works out fine for me as I'm not messy and I rather no one comes in when I'm out.
Business response:
Thank you for selecting Extended Stay America for your needs. We are delighted to read you liked our well-kept property and that you found the value we offer to be affordable. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
I only stayed for 1 night. I didn't realize that the place has a more neighborly atmosphere. My only complaint was that the room smelled funny on check in. Like someone was cooking eggs. After opening the window for a few hours it was better. Nancy at the front desk was wonderful and helpful. She lent me a phone charger as I forgot mine.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know you were pleased with the service provided by Nancy. We will share your compliments with her. However, we're sorry for the odor you experienced in your room. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Neeraj, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Margarita, thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.