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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Very good
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
First thing I check at any hotel is the bed. I found a pubic hair and a dead insect on the top sheet. It was not a bedbug. There was a hole in one of the walls that was poorly partially repaired. The television could use an upgrade but the reception needs a major overhaul. I'd like to see modern power options for portable electronics such as cell phones, laptops and any usb powered devices. The carpet had not been vacuumed well as my feet picked up some long dark human hairs. There should be clearly printed instructions rega... read more
Business response:
Doug, We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room was very nice When I checked in the women was Great on Friday morning I think here name was Jean? No sugar for the coffee at the breakfast counter : (
Business response:
Thanks for taking the time to post a review. We are pleased to know you were happy with your well-appointed room and that you were impressed with the great service delivered by our front desk associate. However, we are sorry for not meeting all of your expectations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Prashanth,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
OK at best Hotel is very dated and needs to be refurbished throughout. Security was minimal with no cameras and great ease in just walking in the front door except late night to early morning. Although the price was inexpensive, I would not stay there again unless I had no alternative. I was given a room initially in which the carbon monoxide detector was beeping about every minute (needed a new battery?). Second room was acceptable at best. Definite musty aroma in the halls and stairwells.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
It was a nice hotel for a quick getaway trip
Business response:
It was a pleasure having you as our guest at Extended Stay America. It's good to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.