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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lonnise, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Paul, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Staff is amazing and super helpful which makes it so helpful
Business response:
Mirtala, thank you for choosing Extended Stay America and taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Only one night... The room was not clean and everything was very dingy. The service was great and I only stayed one night...so I didn't feel the need to complain.
Business response:
It was a pleasure to have you as our guest. We are glad to read you had a comfortable stay and that you liked our service provided by our staff. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
It’s a Yes from me!! Very lovely extended stay! Don’t desk staff super friendly especially Jessica! Will definitely come back!!
Business response:
Debbie, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Non smoking room smelled so bad of smoke had to change rooms .
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the odor issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Good stay Nice area, quite, but watch traffic, a lot for the weekend.
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your feedback, and we look forward to your next visit. Sincerely, Hotel Management
Horrible Check in My reservation was mixed up with someone elses. Almost charged my card 500.00. It took over and hour to get checked in and the room was not even ready at 3 when you can check in. So it was almost 1 1/2 hours after check-in time that I actually got my room. I was not offered a discount or a free night nothing. And the total with tax was 67.46 they charged me 74.99.. I don't think I will be returning here. I have contact with 1000's of truck drivers also that uses this site I am planning on sensing out a long... read more
Business response:
Joyce, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the delay it took in providing you with your room at the time check-in. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
THE STAFF was VERY AWESOME FRIENDLY. but far as the hotel itself it was not what I expected at all it outdated and the hallway smelled misty and just stunk. the room was decent I stay there for a birthday surprise for my husband birthday want a nice romantic night. I was disappointed no dvd player to watch the movie we brought .
Business response:
We are glad you celebrated your husband’s birthday at our hotel. It’s good to know you were impressed with our associates and had an overall pleasant time with us. However, we are sorry for the odor issue you encountered. We have shared your feedback with our housekeeping team to be more diligent in their work. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,137 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.