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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for with this place. It's clean enough and the staff is nice. The kitchen items need to be updated.
Business response:
Thank you for sharing your thoughts about your stay. It is good to know that you liked our courteous associates and well-kept property. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management
Location is quite, clean and easy to locate. Check-in was quick and easy. Room was clean.
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are so pleased to read that you liked our front-desk service and convenient location which was perfect for your needs. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Inattentive staff The bathtub was dirty. It had hair & soap in it. The toilet paper was almost gone. We called the front desk & asked if someone could bring us a roll. She said "ah, no you can come get it." My husband went to the front desk. She was rude & snotty. She said "Oh, your the 1 that wanted toilet paper". In the morning, no one was available for us to check out. We waited along with several other people for over 15 minutes.
Business response:
Wendy, thank you for your feedback. Please accept our apologies for the service issues you encountered during your stay. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Again, we’re sorry for the unpleasant experience and hope you will reconsider a second visit. Sincerely, Hotel Management
Its was overall nice
Business response:
Jody, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
too much noise place to stay I was disappointed because the room had no privacy at all, too much noise and no clean.
Business response:
Thank you for reviewing the Extended Stay America. Although we are glad to know you had a pleasant stay, we are sorry you were disturbed due to noise caused by other guests. We wish we had the opportunity to address this issue while you were here. Also, your comments with regards to our grab-and-go breakfast and cleanliness will be shared with the concerned teams to enhance our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Thumbs up Great hotel for those looking for a kitchenette. Affordable. And nice.
Business response:
Rebecca, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept hotel and found us to be a good value. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Margaret, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Indifferent....... It was okay.........you get what you pay for.
Business response:
Robert, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.