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51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directionsWeekday | Schedule | Status |
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Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Non smoking room smelled so bad of smoke had to change rooms .
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the odor issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Good stay Nice area, quite, but watch traffic, a lot for the weekend.
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your feedback, and we look forward to your next visit. Sincerely, Hotel Management
THE STAFF was VERY AWESOME FRIENDLY. but far as the hotel itself it was not what I expected at all it outdated and the hallway smelled misty and just stunk. the room was decent I stay there for a birthday surprise for my husband birthday want a nice romantic night. I was disappointed no dvd player to watch the movie we brought .
Business response:
We are glad you celebrated your husband’s birthday at our hotel. It’s good to know you were impressed with our associates and had an overall pleasant time with us. However, we are sorry for the odor issue you encountered. We have shared your feedback with our housekeeping team to be more diligent in their work. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management
My only complaint would be the "breakfast." What do u guys consider breakfast? Just coffee?
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Comfortable It was good people treated me good and was respectful good service
Business response:
Gregory, thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Good hotel great service big rooms Good area great location
Business response:
David, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved our ideal location as well as our hospitality. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Good deal for a No thril stay around Schaumburg. No cios or utenicils in the room.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with our affordable rates and that overall you had a pleasant time with us. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horrible Check in My reservation was mixed up with someone elses. Almost charged my card 500.00. It took over and hour to get checked in and the room was not even ready at 3 when you can check in. So it was almost 1 1/2 hours after check-in time that I actually got my room. I was not offered a discount or a free night nothing. And the total with tax was 67.46 they charged me 74.99.. I don't think I will be returning here. I have contact with 1000's of truck drivers also that uses this site I am planning on sensing out a long... read more
Business response:
Joyce, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the delay it took in providing you with your room at the time check-in. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.