This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved the room but there were a lot of issues such as broken toilet and toilet paper holder..... AC didn’t work.....but I still enjoyed my stay. Just needs a few updates and fixes.
Business response:
Sarah, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope to have you as our guest again. Sincerely, Hotel Management
Front desk assistant was rude and very obnoxious. My bed was nasty called front desk lady said come back down and she qas Going to change my room. Come rite back down and she said she can't change my room , So i asked for a refund to refuse to give me my money back then she called someone . She then changed my room to a dog next door that barked all night now it 1am and i told her i cant do this at all i have to be at work at 4am im sorry i cant do this so please confirm my refund she wouldn't do it i told her im checking ou... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered, as this is not the level of service we strive to provide. We regret that your visit was impacted in this way. At the same time, we truly appreciate your kind recognition of the team members who assisted you with care and professionalism. Your feedback has been shared with leadership for review and follow-up. We value your comments and hope you will consider giving us another opport... read more
I found multiple roaches and bugs in my room and the fridge was dirty.. I did get a late room which is no excuse for that but literally slept with no cover and bags on the bed with me because I was scared to get bugs in my things
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second ch... read more
Business response:
We appreciate your review, and hope you'll give us another try soon!
Business response:
Thank you for your review, we hope to see you again soon!
Business response:
We appreciate your review and look forward to seeing you again soon!
Mediocre breakfast items and roachs
Business response:
Dear Guest, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. In addition, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. Your valuable input will be shared with our leadership tea... read more
Room had smell, bed moved a lot . You get a bang for your buck . Room was clean .
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found your room clean and felt you received good value for your stay. At the same time, we apologize for the odor you noticed and the issue with the bed’s stability. We will share your comments with our housekeeping and maintenance teams to make sure these concerns are addressed promptly. We appreciate your patience and look forward to providing you with an even more comfortable experience on your next visit. Sincerely, Hotel Management
The room was infested with cockroaches
Business response:
Dear Guest, We are genuinely disappointed to learn about the issues you experienced during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider regularly services our hotel to maintain our high standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opport... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.