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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not suitable unpleasant My stay was not pleasant.The room had a really bad odor. There were no utensils plates(things needed for the room). There was marks on the floor and on the walls. The television station was analog, not digital. Didn’t have access to regular TV or normal TV channels or cable TV. The attendant was very scarce not around. There was no one to answer your question or to ask for service. The beds was very small. Also, they utilize bed frames for the beds. It just look appealing. It looked like I stayed in a... read more
Business response:
Dear Anitra, Thank you for sharing your experience with us. We sincerely apologize for the discomfort and inconvenience you encountered during your stay. We understand how important it is for guests to feel comfortable and supported, and we regret that we did not meet those expectations. Your concerns regarding room condition and service availability have been noted and will be addressed with the appropriate teams to make necessary improvements. We hope you will consider giving us another chance in the future to provide a st... read more
Bad service. The TV remote didn't work. I took it to reception, they replaced it, and it still didn't work. The TV was in a frame that was hanging on the wall and was full of mold.
Business response:
Dear Vanessa, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for the challenges you faced during your stay, particularly with the condition of the TV area and the inconvenience caused by the malfunctioning remote. We understand how frustrating this must have been and regret any discomfort it caused. While some issues may arise unexpectedly, we are committed to addressing them swiftly and improving our accommodations. Your comments have been shared with our team to en... read more
Business response:
Dear Govardhan, thank you for your feedback. We're sorry to see that your experience didn’t meet expectations. If there’s anything specific we can improve on, we’d appreciate the opportunity to learn more and make it right for future stays. Sincerely, Hotel Management
Things weren't taken care of. Bathroom door didn't close properly. Bathroom tub dingy and need to be rechalked. Washcloths poor quality and found ahair in what was suppose to be clean. No dish soap. Breakfast the muffin i had the blueberries in it weren't fresh very old and hard could not finish.
Business response:
Dear Brenda, Thank you for sharing your experience. We’re truly sorry to hear that your stay was not as comfortable as it should have been. The issues you mentioned do not align with the standards we strive to maintain, and we regret any inconvenience caused. Your feedback helps us identify areas that need attention, and we are actively working to make improvements. We hope you’ll consider giving us another chance to provide a much-improved experience in the future. Sincerely, Hotel Management
Business response:
Dear Paul, thank you for your feedback. We're sorry to hear that your stay didn’t meet your expectations. If there is anything specific you feel could have been better, we would appreciate hearing from you so we can continue to improve. We hope to have the chance to welcome you back in the future and provide a better experience. Sincerely, Hotel Management
Worst stay, it’s not family friendly. Entire place smells like weed.
Business response:
Dear Anouruck, Thank you for your feedback. We're very sorry to hear that your experience was disappointing and that the environment did not feel family-friendly. We take concerns about cleanliness and atmosphere seriously, and your comments have been shared with our team for immediate review. We appreciate you bringing this to our attention and regret that your stay did not meet expectations. Sincerely, Hotel Management
Very dated and old facility. The rooms and its surroundings smelled of weed. Nothing the management can do about it if the guests do not follow the general guidelines. However from new guest’s perspective it makes for bad experience. The staff were very friendly they went above and beyond to ensure better experience. However the hotel needs some serious redevelopment. Everything is so old,dated, stained, broken. It does not feel that we are getting value for the money even though it is cheaper it still feels overpriced.
Business response:
Dear Nilesh, Thank you for sharing your impressions. We are glad to know the team made an effort to provide attentive service and create a positive interaction, even if other aspects of your visit fell short. We understand how the condition of the property and certain guest behaviors can affect overall comfort. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will return so that we... read more
We stayed in room 202 and all night long we couldn’t sleep. The guess above us or who ever was staying there you can hear the steps or whatever the where doing.
Business response:
Dear Jimy, Thank you for sharing your experience. We're sorry to hear that your stay was disrupted by noise from the room above. We understand how important a peaceful night's rest is, and we regret that this impacted your comfort. While some sound can carry in multi-floor buildings, we’re always looking for ways to improve sound insulation and guest placement to minimize disturbances. Your feedback is appreciated, and we hope to have the opportunity to provide you with a quieter, more restful stay in the future. Sincerely, ... read more
The staff was really friendly and accommodating (as best they could) and it was in a convenient location, but management needs to invest in renovating this place. The vinyl tile was coming up off the floor, the cabinets felt like the doors were about to fall off. The elevator made strange sounds, and the halls had interesting odors. My family just felt gross staying there. It was only for a couple nights so we decided to tough it out. Basically, it seemed like everything was on the brink of falling apart. This place needs to... read more
Business response:
Dear Guest, Thank you for sharing your feedback. It's wonderful to hear the team provided warm and helpful service and that the location suited your needs. At the same time, we regret that your visit did not meet expectations in other aspects. Your comments have been taken seriously and will be shared with the appropriate teams for consideration as we continuously look for ways to improve. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant stay. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.