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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were cockroaches bedbug and mice I left the same minute I checked in bothe rooms were horrible the replacement rooms were even worse I would upload videos it I have that option
Business response:
Dear Anthony, we’re deeply sorry to hear about your experience. This is absolutely not the standard we strive to maintain, and we understand how upsetting this must have been. Your comments have been shared with management for immediate investigation and corrective action. We sincerely apologize and appreciate you bringing this to our attention. Sincerely, Hotel Management
Dirty towels and wash clothes. Smelled of mold and mildew.
Business response:
Dear Jazmine, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Trash hotel I already said how rhis hotel this hotel was trash and kept my deposit also entered the room while me n my husband was sleeping also came in again i hate that place overall no professionalism at all
Weed smell
I had a very disappointing experience during my stay. Firstly, the room had a strong unpleasant odor. I contacted the front desk to request a room freshener, but was told they didn’t have any available. Additionally, the room had no lighting, and when I raised the issue, I was informed that maintenance was unavailable at the time. No temporary solution was offered, and the staff showed no concern or willingness to help. What was most frustrating was the attitude of the staff—they were unapologetic and seemed indifferent to o... read more
Although clean, this is a rundown and somewhat dingy property. Expect stains, strong smells in the hallways, uncomfortable squeaky beds on exposed bedframes with metal legs a bit like a camp cot, and not the type of breakfast selection you usually see at hotels with “free breakfast”. I wish I’d chosen somewhere nicer for our stay. Still, staff is courteous and it serves the purpose for the price.
Could be cleaner
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.