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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the hotel, it was Hotels.com The problem was not with the Hotel because I never got a chance to stay. The problem was with Hotels.com who made the reservation for me over the phone, took my money even though the representative was still on the phone as I tried to check in at the front desk and the manager told me there were no rooms available! So after hearing this, I was STILL charged! This happened with 2 reservations at 2 different hotels that same night! I will NEVER use a 3rd party to make my reservations again! Fro... read more
Business response:
Dear Stacey, thank you for sharing your experience. While we understand your frustration was directed at the third-party booking site, your rating does directly impact our hotel and team. We're sorry you weren’t able to stay with us. We hope you’ll consider giving us a chance to welcome you properly next time. Sincerely, Hotel Management
The AC is very noisy. Mattress plastic cover and only one sheet on top. Feel like sleep on the plastic bed.
Business response:
Dear Jared, Thank you for your feedback. We are truly sorry your experience fell short of expectations. The issues you raised are important, and we understand how they may have impacted your overall comfort. Please be assured that your concerns are being taken seriously and will be reviewed internally to help prevent similar situations from recurring. Providing a relaxing and welcoming environment remains a top priority, and we hope to have another opportunity to offer you a stay that better reflects the standards we strive ... read more
There was literally bed bugs
Business response:
Dear Yiannis, We are sorry to hear about your experience at our hotel. We take cleanliness concerns seriously, and what you described falls short of the high standard we strive to uphold. Please note that our pest control provider services our hotel on a routine basis. Thank you for bringing this to our attention, and we will address this with the appropriate individuals. We appreciate your patience and hope to have another opportunity to accommodate you again with the flawless stay you deserve. Sincerely, Hotel Management
We attempted to check in and learned they didn’t have the room we’d booked. They told us they “upgraded” us to 2 double beds. We had booked a king size! That’s not an upgrade.
Business response:
Dear Adell, We’re sorry to hear about the issue with your room type at check-in. We understand how frustrating it is not to receive the accommodations you reserved, especially when a king bed was expected. We apologize for the inconvenience and any confusion caused by the room change. Your feedback has been noted and shared with our team to help prevent similar situations in the future. Thank you for bringing this to our attention. We hope to have you stay with us again so we can provide you with the flawless visit you deser... read more
The photos were not what the room looked like. The tv was over the pull out bed, which was in front of the king bed which was difficult to watch TV for the person sleeping on the pull out. The king bed was on a metal frame and squeaked the moment it was touched, which made it nearly impossible to sleep because it made loud noises any movement that was made. The bathroom floor was wet when we arrived, and we found a roach in there as well.
Business response:
Dear Kathleen, Thank you for taking the time to share your experience. We're truly sorry the room did not reflect what was promised and that multiple issues, including the bed setup, noise, and cleanliness concerns, impacted your stay. Your feedback has been escalated to our management team to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and regret that we fell short during your stay. We genuinely hope that you will consider giving us another opportunity to serve you in the fu... read more
Not happy The bed was too firm and not a lot of cable channels to choose from. Was not happy with the first 2 hrs of noise and pounding above my head from the guest staying above me on the 3rd floor. I had to complain twice and the person still continued making noise.
Business response:
Dear Robin, Thank you for bringing this to our attention. We’re sorry to hear that noise disturbances impacted your stay and that the bed and entertainment options did not provide the comfort you expected. It’s especially disappointing to learn that your concerns had to be raised more than once without being fully resolved. Your feedback has been shared with our team so we can evaluate how to address such issues in the future. We hope you will give us another opportunity to demonstrate the excellent service we are known for,... read more
Fairly run down and in need of renovation. Cabinets did not close. Apparent cigarette burns in furniture Floors "sticky". Didn't have a UV light but I wouldn't have been surprised. Operator phone went unanswered/family unable to contact us. Not a pleasant ending to a long trip. Significant other cried herself to sleep after we ruled out leaving and searching for alternate accommodations at 10 PM. Told by other seasoned travelers these places were pretty nice back in the day but have never been kept up or upgraded since being... read more
Business response:
Dear steve, Thank you for taking the time to share your experience. We are deeply sorry to hear about the distressing circumstances you encountered during your stay. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. While we appreciate your kind words about our staff, we sincerely regret the overall experience and hope for the opportunity to regain your trust in the future. Sincerely, Hotel Management
The TV sensor had something cake on it. The bed was squeaky. Not enough pillows. The parking lot light shined into our room.
Business response:
Dear Brandie, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience was not as restful as it should have been, and we understand how each of these concerns may have impacted your stay. While some limitations can arise, your comments help us identify where we need to improve. We’re committed to making changes that enhance guest comfort, and we hope you’ll consider giving us another chance to provide a more pleasant and relaxing visit. Sincerely, Hotel Management
This was a very disappointing stay. I did not feel like the room was sanitary. The kitchen floor was sticky. In the middle of the night when I visited the bathroom, a couple baby roaches scattered when the light turned came on. Ick! Also, the beds were very noisy as they had plastic mattress protectors instead of more cloth-like material. Every movement made a swishy sound. I expected better. I've stayed in many other hotels, including other Extended Stay Americas, and have never had the awful, loud plastic mattress protecto... read more
Business response:
Dear Rachael, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the cleanliness and noise levels. Your concerns are taken seriously, and we understand the importance of a clean and restful environment for our guests. Please know that steps are being taken to address these issues and enhance overall guest satisfaction. We value your input as it helps us identify areas that need improvement. We hope you’ll consider giving us ... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.