Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Samantha, thank you for being our guest and letting us know you had an overall good stay. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, this service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. We hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about your room. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Shah, thanks for sharing your review of Extended Stay America. We are delighted to know you liked our convenient location and had a great stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to serve ... read more

Business response:

Maegan, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Carolyn, thank you for choosing Extended Stay America. We apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Dear Anonymous, thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific insights you might have to help us improve. We hope to have the chance to make it right in the future. Sincerely, Hotel Management 

Business response:

Carolyn, thanks for being our guest. We are glad to read you liked our friendly service and the comfort of our beds. Your feedback in regard to the burners in your room will be shared with our maintenance team. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management