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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
had to wait 39 min for a room i reserved. 3 pm check in. any credit i could get for the inconviece?
Just ok - nothing to write home about. Thin sheets , thin walls , cabinets falling apart and it’s just an old property and run down but location is good
Stains in the sheets, smelled funny and roaches in the room .
Bathtub was dirty....had hair in it..bed appeared to be similar to a pull out bed (but a stand alone), power outlets didnt work, TV said "no signal" and the entire facility smelled like curry.
We saw a roach
The room and bathroom were dirty, the room smelled, dirty bathtub
When I reached there at 12:30 am the front desk person tried to check me in took $55 deposit and turned around and told me that my reservation has been cancelled by the system as no show as I came after midnight, so why in the first place she took $55 deposit when I was going to be turned down, then she said she can’t reimburse my deposit as the system is going through night audit, a big nightmare
The rooms seem clean, but between the roaches and no cook ware or cups for a room with a kitchen. There is no real breakfast, just hot water, coffee and some snack bars that isn’t breakfast
Business response:
Dear Kerry, we're glad to hear you found the room clean but will be sure to investigate the issues you brought forth as we take those notes very seriously. Please note that kitchen items such as cookware and utensils are available upon request at the front desk, and we’re always happy to assist with anything that can make your stay more comfortable. We hope to welcome you back again some day for a better stay. Sincerely, Hotel Management
It seems like the hotel is a section 8 living quarters, no cleaning service, no trash pickup and the bed is just a mattress on a medal frame
Business response:
Dear Kerry, Thank you for taking the time to share your experience. We are truly sorry to learn that your stay fell short of expectations. We understand that parts of your visit were disappointing, and we regret any inconvenience this may have caused. Guest satisfaction remains our top priority, and your feedback is invaluable in helping us identify areas that need improvement. We are committed to enhancing the overall experience and look forward to welcoming you again under better circumstances for a more comfortable and po... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.