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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend they have roaches
Business response:
Dear Guest, Thank you for choosing our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
No ice machine. No ice available until itfroze in my freezer
Business response:
Dear Guest, We value you and appreciate your taking the time to review our hotel. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Thank you again for being our guest and for your feedback. We wish you all the best with your travels! Sincerely, Hotel Management
Bathrooms were not clean and had mold Also there were roaches in the room Overall place was not clean and will not be staying at this place
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the pest control team and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
There was little roaches in the room. The Tv did not work. The person on the counter was not there. The window was broken. There was not door handle and I couldn't get out i called the front desk couple of times and no answer. TERRIBLE SERVICE.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the multiple issues you experienced during your stay, including the presence of pests, maintenance issues, and the unavailability of front desk staff. These concerns are unacceptable, and your comments have been shared with our housekeeping and maintenance teams. We are committed to providing a safe, clean, and comfortable environment for all our guests, and it is clear we fell short during your visit. We hope to have the opportunity to welcome you b... read more
80 a night is a joke rooms should be 25 dollars this place is for the desperate and no other option. Slept on ikea metal frame with a 100 mattress on top that was wrapped in plastic it was the most uncomfortable experience ever and I have stayed at some dive hotels. There is more but you get the picture.
Business response:
Dear Thea, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. Your remarks are shared with housekeeping and maintenance teams to review and take action. Thank you again for your feedback, as this helps us to improve the experience for future guests. Considering this a rare incident, we hope you will give us another chance to serve you better. S... read more
Filthy room, everything smelled like smoke and got worse throughout the stay, cockroaches, mold, dirty linens, and pancake-flat pillows. I only saw the staff at the front desk one time… after wait for 5 minutes to check-in.
Business response:
Dear Daniel, We are deeply sorry to hear about the conditions you encountered during your stay. Cleanliness and attentive service are fundamental to the experience we strive to provide, and it’s clear we fell short in these areas. Your report has been escalated to our housekeeping and maintenance teams for immediate review. Thank you for bringing these issues to our attention. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure future guests receive the quality and care they deser... read more
The room was ok, but the beds are not appropriate for a couple and the restroom was nasty and me not my fiancé could shower in it.
Why to the beds have a plastic cover under the sheets? Noisy and a little uncomfortable.
Business response:
Dear Tony, thank you for your feedback. We’re sorry to hear the bed setup wasn’t as comfortable as expected. The protective covers are in place for hygiene and allergy prevention. We appreciate you bringing this to our attention and will review options to improve guest comfort moving forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.