Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Lashanda, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Maria, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Karl, thanks for being our guest at Extended Stay America. We are glad you had a comfortable stay with us. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Josue, thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are taking steps to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Travis, thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Dear Anonymous, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management.