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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay clean and comfortable. And BTW the pizza at the sports bar across the street was Amazing!!!
Business response:
Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
Business response:
Araceli, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
I loved the room but there were a lot of issues such as broken toilet and toilet paper holder..... AC didn’t work.....but I still enjoyed my stay. Just needs a few updates and fixes.
Business response:
Sarah, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope to have you as our guest again. Sincerely, Hotel Management
Filthy room, everything smelled like smoke and got worse throughout the stay, cockroaches, mold, dirty linens, and pancake-flat pillows. I only saw the staff at the front desk one time… after wait for 5 minutes to check-in.
The room was ok, but the beds are not appropriate for a couple and the restroom was nasty and me not my fiancé could shower in it.
Why to the beds have a plastic cover under the sheets? Noisy and a little uncomfortable.
Business response:
Dear Tony, thank you for your feedback. We’re sorry to hear the bed setup wasn’t as comfortable as expected. The protective covers are in place for hygiene and allergy prevention. We appreciate you bringing this to our attention and will review options to improve guest comfort moving forward. Sincerely, Hotel Management
There were roaches in my room, the people on the floor were very loud and the check in process was lackluster and when I went to the desk to tell them about the roaches there was no one there .
Business response:
Dear Markayle, Thank you for bringing these issues to our attention. We sincerely apologize for the discomfort you experienced during your stay. The cleanliness issues are unacceptable, and we take this matter very seriously. Your feedback has been shared with our housekeeping and pest control teams for immediate action. We also regret that your check-in experience and the noise levels on your floor did not meet expectations. Your comments are invaluable in helping us improve, and we hope you’ll consider giving us another op... read more
Waited for like two hrs to resolve a problem with my room.
Business response:
Dear Markus, Thank you for your feedback. We sincerely apologize for the delay you experienced in resolving the issue with your room. Your comments have been shared with our team to help improve response times and ensure that future concerns are addressed more promptly. We appreciate your patience and hope to offer you a smoother and more comfortable experience in the future. Sincerely, Hotel Management
Smiling too bad
Business response:
Dear Belal, Thank you for your feedback. We regret that your visit did not reflect the welcoming and comfortable experience we aim to provide. Your comments will be used to guide improvements for the future. We hope you might consider giving us another opportunity to offer a positive stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.