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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I reached there at 12:30 am the front desk person tried to check me in took $55 deposit and turned around and told me that my reservation has been cancelled by the system as no show as I came after midnight, so why in the first place she took $55 deposit when I was going to be turned down, then she said she can’t reimburse my deposit as the system is going through night audit, a big nightmare
The rooms seem clean, but between the roaches and no cook ware or cups for a room with a kitchen. There is no real breakfast, just hot water, coffee and some snack bars that isn’t breakfast
Business response:
Dear Kerry, we're glad to hear you found the room clean but will be sure to investigate the issues you brought forth as we take those notes very seriously. Please note that kitchen items such as cookware and utensils are available upon request at the front desk, and we’re always happy to assist with anything that can make your stay more comfortable. We hope to welcome you back again some day for a better stay. Sincerely, Hotel Management
It seems like the hotel is a section 8 living quarters, no cleaning service, no trash pickup and the bed is just a mattress on a medal frame
Business response:
Dear Kerry, Thank you for taking the time to share your experience. We are truly sorry to learn that your stay fell short of expectations. We understand that parts of your visit were disappointing, and we regret any inconvenience this may have caused. Guest satisfaction remains our top priority, and your feedback is invaluable in helping us identify areas that need improvement. We are committed to enhancing the overall experience and look forward to welcoming you again under better circumstances for a more comfortable and po... read more
Not the hotel, it was Hotels.com The problem was not with the Hotel because I never got a chance to stay. The problem was with Hotels.com who made the reservation for me over the phone, took my money even though the representative was still on the phone as I tried to check in at the front desk and the manager told me there were no rooms available! So after hearing this, I was STILL charged! This happened with 2 reservations at 2 different hotels that same night! I will NEVER use a 3rd party to make my reservations again! Fro... read more
Business response:
Dear Stacey, thank you for sharing your experience. While we understand your frustration was directed at the third-party booking site, your rating does directly impact our hotel and team. We're sorry you weren’t able to stay with us. We hope you’ll consider giving us a chance to welcome you properly next time. Sincerely, Hotel Management
The AC is very noisy. Mattress plastic cover and only one sheet on top. Feel like sleep on the plastic bed.
Business response:
Dear Jared, Thank you for your feedback. We are truly sorry your experience fell short of expectations. The issues you raised are important, and we understand how they may have impacted your overall comfort. Please be assured that your concerns are being taken seriously and will be reviewed internally to help prevent similar situations from recurring. Providing a relaxing and welcoming environment remains a top priority, and we hope to have another opportunity to offer you a stay that better reflects the standards we strive ... read more
There was literally bed bugs
Business response:
Dear Yiannis, We are sorry to hear about your experience at our hotel. We take cleanliness concerns seriously, and what you described falls short of the high standard we strive to uphold. Please note that our pest control provider services our hotel on a routine basis. Thank you for bringing this to our attention, and we will address this with the appropriate individuals. We appreciate your patience and hope to have another opportunity to accommodate you again with the flawless stay you deserve. Sincerely, Hotel Management
We attempted to check in and learned they didn’t have the room we’d booked. They told us they “upgraded” us to 2 double beds. We had booked a king size! That’s not an upgrade.
Business response:
Dear Adell, We’re sorry to hear about the issue with your room type at check-in. We understand how frustrating it is not to receive the accommodations you reserved, especially when a king bed was expected. We apologize for the inconvenience and any confusion caused by the room change. Your feedback has been noted and shared with our team to help prevent similar situations in the future. Thank you for bringing this to our attention. We hope to have you stay with us again so we can provide you with the flawless visit you deser... read more
The photos were not what the room looked like. The tv was over the pull out bed, which was in front of the king bed which was difficult to watch TV for the person sleeping on the pull out. The king bed was on a metal frame and squeaked the moment it was touched, which made it nearly impossible to sleep because it made loud noises any movement that was made. The bathroom floor was wet when we arrived, and we found a roach in there as well.
Business response:
Dear Kathleen, Thank you for taking the time to share your experience. We're truly sorry the room did not reflect what was promised and that multiple issues, including the bed setup, noise, and cleanliness concerns, impacted your stay. Your feedback has been escalated to our management team to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and regret that we fell short during your stay. We genuinely hope that you will consider giving us another opportunity to serve you in the fu... read more
Not happy The bed was too firm and not a lot of cable channels to choose from. Was not happy with the first 2 hrs of noise and pounding above my head from the guest staying above me on the 3rd floor. I had to complain twice and the person still continued making noise.
Business response:
Dear Robin, Thank you for bringing this to our attention. We’re sorry to hear that noise disturbances impacted your stay and that the bed and entertainment options did not provide the comfort you expected. It’s especially disappointing to learn that your concerns had to be raised more than once without being fully resolved. Your feedback has been shared with our team so we can evaluate how to address such issues in the future. We hope you will give us another opportunity to demonstrate the excellent service we are known for,... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.