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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fairly run down and in need of renovation. Cabinets did not close. Apparent cigarette burns in furniture Floors "sticky". Didn't have a UV light but I wouldn't have been surprised. Operator phone went unanswered/family unable to contact us. Not a pleasant ending to a long trip. Significant other cried herself to sleep after we ruled out leaving and searching for alternate accommodations at 10 PM. Told by other seasoned travelers these places were pretty nice back in the day but have never been kept up or upgraded since being... read more
Business response:
Dear steve, Thank you for taking the time to share your experience. We are deeply sorry to hear about the distressing circumstances you encountered during your stay. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. While we appreciate your kind words about our staff, we sincerely regret the overall experience and hope for the opportunity to regain your trust in the future. Sincerely, Hotel Management
The TV sensor had something cake on it. The bed was squeaky. Not enough pillows. The parking lot light shined into our room.
Business response:
Dear Brandie, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience was not as restful as it should have been, and we understand how each of these concerns may have impacted your stay. While some limitations can arise, your comments help us identify where we need to improve. We’re committed to making changes that enhance guest comfort, and we hope you’ll consider giving us another chance to provide a more pleasant and relaxing visit. Sincerely, Hotel Management
This was a very disappointing stay. I did not feel like the room was sanitary. The kitchen floor was sticky. In the middle of the night when I visited the bathroom, a couple baby roaches scattered when the light turned came on. Ick! Also, the beds were very noisy as they had plastic mattress protectors instead of more cloth-like material. Every movement made a swishy sound. I expected better. I've stayed in many other hotels, including other Extended Stay Americas, and have never had the awful, loud plastic mattress protecto... read more
Business response:
Dear Rachael, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the cleanliness and noise levels. Your concerns are taken seriously, and we understand the importance of a clean and restful environment for our guests. Please know that steps are being taken to address these issues and enhance overall guest satisfaction. We value your input as it helps us identify areas that need improvement. We hope you’ll consider giving us ... read more
Not suitable unpleasant My stay was not pleasant.The room had a really bad odor. There were no utensils plates(things needed for the room). There was marks on the floor and on the walls. The television station was analog, not digital. Didn’t have access to regular TV or normal TV channels or cable TV. The attendant was very scarce not around. There was no one to answer your question or to ask for service. The beds was very small. Also, they utilize bed frames for the beds. It just look appealing. It looked like I stayed in a... read more
Business response:
Dear Anitra, Thank you for sharing your experience with us. We sincerely apologize for the discomfort and inconvenience you encountered during your stay. We understand how important it is for guests to feel comfortable and supported, and we regret that we did not meet those expectations. Your concerns regarding room condition and service availability have been noted and will be addressed with the appropriate teams to make necessary improvements. We hope you will consider giving us another chance in the future to provide a st... read more
Bad service. The TV remote didn't work. I took it to reception, they replaced it, and it still didn't work. The TV was in a frame that was hanging on the wall and was full of mold.
Business response:
Dear Vanessa, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for the challenges you faced during your stay, particularly with the condition of the TV area and the inconvenience caused by the malfunctioning remote. We understand how frustrating this must have been and regret any discomfort it caused. While some issues may arise unexpectedly, we are committed to addressing them swiftly and improving our accommodations. Your comments have been shared with our team to en... read more
Business response:
Dear Govardhan, thank you for your feedback. We're sorry to see that your experience didn’t meet expectations. If there’s anything specific we can improve on, we’d appreciate the opportunity to learn more and make it right for future stays. Sincerely, Hotel Management
Things weren't taken care of. Bathroom door didn't close properly. Bathroom tub dingy and need to be rechalked. Washcloths poor quality and found ahair in what was suppose to be clean. No dish soap. Breakfast the muffin i had the blueberries in it weren't fresh very old and hard could not finish.
Business response:
Dear Brenda, Thank you for sharing your experience. We’re truly sorry to hear that your stay was not as comfortable as it should have been. The issues you mentioned do not align with the standards we strive to maintain, and we regret any inconvenience caused. Your feedback helps us identify areas that need attention, and we are actively working to make improvements. We hope you’ll consider giving us another chance to provide a much-improved experience in the future. Sincerely, Hotel Management
Business response:
Dear Paul, thank you for your feedback. We're sorry to hear that your stay didn’t meet your expectations. If there is anything specific you feel could have been better, we would appreciate hearing from you so we can continue to improve. We hope to have the chance to welcome you back in the future and provide a better experience. Sincerely, Hotel Management
Worst stay, it’s not family friendly. Entire place smells like weed.
Business response:
Dear Anouruck, Thank you for your feedback. We're very sorry to hear that your experience was disappointing and that the environment did not feel family-friendly. We take concerns about cleanliness and atmosphere seriously, and your comments have been shared with our team for immediate review. We appreciate you bringing this to our attention and regret that your stay did not meet expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.