Extended Stay America - Chicago - Skokie

Business response:

We appreciate you staying with us and providing a review of your experience. We are sorry for the inconvenience caused due to the lack of hot water and regret the disappointment you had with our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. And fresh linens and towels are always available at the front desk. We hope you w... read more

Business response:

Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for your candid review regarding your recent stay at our hotel. We were sorry to read that we inconvenienced you during your stay by not providing the services you're accustomed to receiving. Please accept our apologies for this and be assured that we have met with our leadership team to discuss your review. They are looking into each of their departments to come up with steps for improvement. Thank you again for your remarks, as we cannot correct and become a better facility without feedback such as yours. We hope... read more

Business response:

Dear John, Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the the issues with your reservation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for bei... read more

Business response:

Thank you for taking the time to review your stay. We apologize for the poor service you received from one of our associates. We have immediately approached the associate who serviced you to get clarity and to ensure that situations such as yours never happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Nakashia, thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns us very much. We pride ourselves on welcoming each of our guests, and we are sorry this was not your experience. Rest assured we will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management 

Business response:

Lynn, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management