This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty dishes laid in the hallway for days, overall common areas not very clean.
Business response:
A well-maintained hotel sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
It wasn't the worst I've stayed in, but really wasn't that great. The room smelled a little - like maybe it wasn't cleaned that well between me and the last guest that may have had a dog. They didn't clean my room at all while I was there - which would have been fine if they would have indicated that. There was no shampoo or conditioner, no do not disturb signs to hang. In general, the hotel was basic and clean enough but didn't offer very much.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Please note, fresh linens and towels along with any toiletries are always available at the front desk.We hope you will consider a future stay as we would we... read more
We chose this hotel based on its location. The experience was very disappointing. The desk clerk was indifferent. The room was adequate, although no housekeeping provided during our 3 night stay. Bathroom amenities were skimpy (l bar of soap) and no coffeemaker in the room. Good sized refrigerator, but dishes had to be requested; these were handed to us as we went to our room. But the biggest issue was access. Our room keys hardly functioned. We would need to insert 5, 6, 7 8 times to get them to work. New keys did not help.... read more
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. Being an Extended stay property, our services are designed for long-t... read more
Price was good. Room smelled terrible from cooking smells. Not even a paper cup. Seemed old and dingy.
Business response:
We are very sorry for the odor issue you experienced in your room and that you were unaware of our kitchenware policy. To ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The counter top Formica was broken and the portruding I didn’t see it last night when I checked inI got up in the middle of the night to go to the bathroom and it was sticking out I held on to the counter when I walked it cut my finger I told the girl in the front desk she didn’t even have a band aid to give me it’s unheard of a hotel not to have band aid or first aid kit in the facility Horrible I don’t want to pay for this room
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Horrible I wouldn't stay here again. . Ever . It's filthy and outdated
Business response:
Chet, it is very disappointing to see that your feedback referenced the description of our hotel as "filthy" and would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The blankets and towels smelled bad, and the place dirty.
Business response:
Mar, we are sorry for the cleanliness issues you encountered during your stay. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.