Extended Stay America - Chicago - Vernon Hills - Lake Forest

Paul 

on Expedia

6 years ago

Stay Away From Extended Stay I will never recommend nor will I ever stay at an extended stay ever again. Not only was there no housekeeping but more importantly they refused to remove the snow that was blocking the wheelchair ramps, even after I had a nice polite and respectful chat with a staff member who was not only a very nice person but assured me it was taking care of. As a person in a wheelchair this made me feel disrespected and made my stay far more difficult than it should have been. 

Susan 

on Expedia

6 years ago

Will never stay in an Extended Stay again Felt like I was in a men's shelter. Did not see one woman. VERY barebones--while there was a fridge, microwave, sink, etc. not one utensil or dish in any of the cabinets. Had to go down to front desk to get a fork and a glass. Formica on counter in kitchenette was falling apart. Parking lot full of snow. Guy right at entrance smoking. Lighting in room was 'cold' so felt like I was in a basement. Heard some guy yelling in his room about 'getting pressed with charges.' Opened a drawer ... read more

stella 

on Expedia

6 years ago

Average but unpleasant stay Entry into the hotel lot was snow covered and there was no signs, parking lot was not cleaned, the amenities listed were not in the room, when staff was asked, they said it wasn't offered but allowed us to use, DVD player , There was a spider in the bathtub, so spot checking is not done. Water pipes and heating equipment is outdated, and made very load noises. 

Joseph 

on Expedia

7 years ago

Disappointed and Disgruntled First of all , we needed a search party to find the property. No amenities at all. No daily cleanup of room. Two of three mornings there was no coffee available. Awakened at 5:30 am for false fire alarm. We had to carry used towels to front desk to trade for clean ones. Actually considered looking for another hotel after one day. NEVER AGAIN !!!!! 

Anonymous 

on Expedia

7 years ago

Not honest description on line about this hotel. Way more basic than what you would expect. Staff at desk was very unhelpful. 

Joe 

on Expedia

7 years ago

Don’t stay here Room was dirty Got propositioned in the elevator checked out a day. Early 

Tim 

on Expedia

7 years ago

What a dump. It smelled so bad the first room. I asked for another and it smelled like smoke and had not been cleaned. Declined to stay the night. Lost the money but we’ll worth not staying there. Would never recommend this place. 

Mart 

on Expedia

7 years ago

Nothing good No water in room or anywhere in hotel to drink even no vending machine No coffee in lobby or room Breakfast time finishes at 9 am and menu was few pack of oatmeal and coffee. I reached there by930 and no cup was available. They bought a cup with attitude and said we also had some muffins but finished lot of people showed up they could even have coffee The employee said owner . Management allows 10/12muffins only Their entire bf was ona very small counter like 18”x 36 “ It was simply a shameful stay 

Sarah 

on Expedia

7 years ago

I was double billed.