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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It clearly says there is complimentary area shuttle avail at this location which was very important to me. Get to check in and person says never heard of a shuttle. I show him the travelocity website. He says someone on travelocity must be writing false info of the hotel...
Business response:
Thank you for choosing us for your visit. We regret your disappointment with the shuttle services. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third party websites in addition to our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. We hope you will consider and give us the chance to make it up to you in the future. Sincerely, Hotel Management
Not suitable for long stay Did not provide coffee maker for 3 days. Did not have coffee pods had to buy from outside. Basic room . Breakfast useless. No laundry detergent had to buy out.
Business response:
Praveen, thank you for reviewing your stay. We apologize for the inattentive service you received from our associates and for not meeting some of your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We would like to regain yo... read more
Would make a different choice next time. While the room was clean, bed was comfortable...this is NOT what I expected at all! The rooms need some updating. And there could have at least been a coffee maker.
Business response:
Thank you for choosing to stay with us. We're glad you liked your well-kept room and that you were impressed with your bed. However, we're sorry for the inconveniences you had while you were here. We have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Also, know the coffeemaker is kept at the front desk and is always complimentary. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Musty room Room was updated and appeared clean however there was a strong musty smell that triggered by allergies. Kept the windows opened the entire stay (4 nights) but the odor was still lingering. Kitchen cupboards and drawers were totally empty - no utensils, plates, glasses. Was I really supposed to request these items? Upon check-in, I inquired about the fitness center, as it was listed that a nearby fitness center was available. I was told there was no such amenity, that there was no fitness center onsite and that the... read more
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Managemen... read more
Stay Away From Extended Stay I will never recommend nor will I ever stay at an extended stay ever again. Not only was there no housekeeping but more importantly they refused to remove the snow that was blocking the wheelchair ramps, even after I had a nice polite and respectful chat with a staff member who was not only a very nice person but assured me it was taking care of. As a person in a wheelchair this made me feel disrespected and made my stay far more difficult than it should have been.
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel... read more
Will never stay in an Extended Stay again Felt like I was in a men's shelter. Did not see one woman. VERY barebones--while there was a fridge, microwave, sink, etc. not one utensil or dish in any of the cabinets. Had to go down to front desk to get a fork and a glass. Formica on counter in kitchenette was falling apart. Parking lot full of snow. Guy right at entrance smoking. Lighting in room was 'cold' so felt like I was in a basement. Heard some guy yelling in his room about 'getting pressed with charges.' Opened a drawer ... read more
Business response:
Susan, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel ... read more
Average but unpleasant stay Entry into the hotel lot was snow covered and there was no signs, parking lot was not cleaned, the amenities listed were not in the room, when staff was asked, they said it wasn't offered but allowed us to use, DVD player , There was a spider in the bathtub, so spot checking is not done. Water pipes and heating equipment is outdated, and made very load noises.
Business response:
Stella, please accept our sincerest apologies for the issues you encountered during your stay with us. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed and Disgruntled First of all , we needed a search party to find the property. No amenities at all. No daily cleanup of room. Two of three mornings there was no coffee available. Awakened at 5:30 am for false fire alarm. We had to carry used towels to front desk to trade for clean ones. Actually considered looking for another hotel after one day. NEVER AGAIN !!!!!
Business response:
Joseph, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.