Extended Stay America - Chicago - Vernon Hills - Lake Forest

Anonymous 

on Expedia

11 years ago

Never ever again !!! 

Paul 

on Expedia

11 years ago

Not ready I arrived at the hotel at midnight after traveling all day from Atlanta, checked in quickly, and went to my room. When I opened the door the room appeared as it likely had after the previous guest checked out. Trash overflowing, dirty sheets piled on the floor, towels on the bathroom floor, dishes in sink, and parts of the sink vanity laying on counter. When I inquired at the desk for a different room, I was told this was the last one, and since I used hotels.com a refund wasn't possible. The only option was for th... read more

Dominique 

on Expedia

11 years ago

My boyfriend and I checked in a little after 9p.m and our room (122) was horrible... When we first walked into the room the coffee pots and towels were dirty and used on top of the counter. Then we noticed the bed looked like someone was recently laying on the pillows. Then I checked the bathroom and the complimentary soap was open and sitting in the sink. Last but not least dirty towels were all over the floor in front of the shower. I was livid . Then when I went to return the key for another room NO more vacancies. We wer... read more

JLE 

on Expedia

11 years ago

this must be how Fred Flinstone felt Without a doubt the hardest, most uncomfortable mattress ever. And the next morning the clerk said my room had one of the new mattresses then admitted others had complained. Very limited cable channel, could not get any of the sports playoff games manual checkout, no bill under the door. Unless I see the property and rooms first, will never book another ExtendedStay hotel. Area was great. 

Mike 

on Expedia

11 years ago

Rooms were adequate but breakfast was ridiculous The rooms were fine. Nothing extraordinary, but we simply needed a room that was comfortable, which it was. However, we had searched on Hotels.com looking for a hotel that had a free breakfast. Their idea of a free breakfast was a very small table by the exit in the lobby that had prepackaged muffins and breakfast bars. Not quite what we were looking for. 

Lynne Hans 

on Expedia

11 years ago

Overnight stay It was okay. The only issue was late arrival....after 11:00 pm...no body at the front desk to let me in. I had to ask a person staying at the hotel...who was smoking to let me in. Not a good image 

disappointed 

on Expedia

12 years ago

Disappointed Got to my room had no pillow, sheets bed wasn't done and had to go buy my own since their was no one at the front desk to ask for some 

Business Travel 

on Expedia

13 years ago

Not a Place to Revisit If you'd like to stay in a hotel that has convenient pre-burned holes in the bed linens and carpet, and the utmost in room decor - including, but not limited to, non-functioning TV remotes and a plastic grocery bag covering the smoke detector - then this is the hotel for you. There is free wifi for every room. Sometimes it even works! The elevator is slower than molasses in January, and we rarely saw any staff members around. They were helpful the one time I spoke to one, though, on check-in. The air c... read more