This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not honest description on line about this hotel. Way more basic than what you would expect. Staff at desk was very unhelpful.
Business response:
Thank you for reviewing your stay. We apologize for the unsatisfactory service you received from our front desk team. Please be assured that we have discussed your feedback with our team, and we’re taking measures to ensure the complete satisfaction of our valued guests going forward. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Don’t stay here Room was dirty Got propositioned in the elevator checked out a day. Early
Business response:
Joe, thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
What a dump. It smelled so bad the first room. I asked for another and it smelled like smoke and had not been cleaned. Declined to stay the night. Lost the money but we’ll worth not staying there. Would never recommend this place.
Business response:
Tim, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Nothing good No water in room or anywhere in hotel to drink even no vending machine No coffee in lobby or room Breakfast time finishes at 9 am and menu was few pack of oatmeal and coffee. I reached there by930 and no cup was available. They bought a cup with attitude and said we also had some muffins but finished lot of people showed up they could even have coffee The employee said owner . Management allows 10/12muffins only Their entire bf was ona very small counter like 18”x 36 “ It was simply a shameful stay
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I was double billed.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix-up regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Room was not clean had to switch room.
Business response:
Glennon, we are sorry for the cleanliness issues you encountered with your room upon arrival and regret the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
False advertisement The pictures I saw online were nothing like the real thing. The shower curtain rod was falling apart. Fridge sounded like it was going to explode. The staff was unfriendly, they asked for my ID, gave me a room key and that was it. No directions as to where my room was, no welcome, no nothing! The smell in the hotel was horrible. No ice available. I would not stay there again nor would I recommend it to my friends.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Clean with issues The staff was good, the place was clean but the room had ants and the mattress was uncomfortable
Business response:
Please accept my apologies for the issues you experienced in your room and regret the inconvenience it caused. Your concerns have been shared with the housekeeping team for immediate review and action. On a positive note, we are happy you liked our service. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.