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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away! The room was unclean, air conditioner wasn't working, no shampoo in the bathroom, they were out of plates, cups, etc (it's Extended Stay, so you expect these items to be made available) and on top of it the staff messed up the billing by charging us twice and were rude when I called them about it!
I was charged $800.00 more than I was supposed to be for one night. They did this without telling me they had charged my account and then I was informed of the mistake the next day. I was only informed by me checking my own account though. I had to call the hotel and talk to guest relations, which they said they would refund me, for what I did not owe. They did nothing else to help the matter.
Smokey non smoking room Nonsmoking room was defintely smoking, though the front desk staff was very helpful, there were no non smoking rooms available. Halls were smelly. Staff was curteous and nice.
It smelled, was not cleaned well. Fortunately we were only there overnight. We wished we had paid the extra $30-$50 for one of the other hotels in that area. It is across the street from the Punchbowl, which was a fun bar -that I would recommend.
Smoke room Had a king size non smoking room and as soon as we walked in all you could smell was smoke.
Business response:
Thank you for the feedback about your stay at our hotel. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
No real hotel amenities Having never stayed at an Extended Stay, I wasn't sure what to expect. This facility was very underwhelming, with little in the way of hotel-type amenities. No ice machine, no glass water glasses, no soda machine, no in-room coffee, etc.; basically a bed and a tv with a small kitchen area with no utensiles.
Dissapointed Dissatisfied on cleanliness of bedding, and bathroom. There were stains on sheet and mattress, also hairs everywhere. Bathroom had grime around sink. Dissapointed. Went to celebrate 40 th birthday and wasn't happy
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.