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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dangerous place This hotel housed some very scarey characters. Guest wandering the halls in a electronic monitor. I was afraid for my family
Business response:
Dear Guest, thank you for taking the time to share your comments regarding your recent stay with us. We take the security of our guests very seriously and work closely with our local law enforcement agencies to make sure all of our guests and employees are safe and secure. Since this was an anonymous review, please reach us out so we can discuss the issue and assist you further. Thanks again for being our guest. Sincerely, Hotel Management
Paper thin walls The walls are paper thin. We could hear our neighbors VERY well. It was not pleasant. Also there was an odd reddish brown stain on our shower curtain and soap reminents from the previous guest still in the shower. Also the “breakfast” they offer was a small packaged muffin - they were out of everything else including the coffee. Though the people staying there seemed pleasant and the bed was comfortable. But I would not book again.
Business response:
Sam, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Unpleasant 1st of all we had to change rooms the 1st Room was not clean Second of all We had to pay $10 for maid service.
Business response:
Charles, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Natalie, on behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
3 nights they never clean the room no soap no towels Never going back
Business response:
Vicente, we apologize for not meeting up to your expectation and for the inconvenience you had while here. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. However, we are sorry this wasn't informed to you at the time of check-in. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Business response:
Christina, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Manageme... read more
Poor and Convenient From blood stains and leftover hair clippings in the sink on our arrival on my colleague's bed, to smoke alarms going off at 4am because of the smoke in the hallway of the no smoking floor, to just a seriously foul smelling hotel... DO NOT WASTE YOUR MONEY HERE! It's sad. Plenty of options available at this price level. I regret my stay here.
Business response:
Please accept our apologies for the issues you encountered while here and inconvenience they caused. We have shared your concerns with our housekeeping team to take the necessary actions. We regret and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
DONT STAY HERE Horrible service. Charged us more for the hotel then what we had booked it for on Hotels.com hotel clerk was on Meth.
Business response:
Thank you for being our guest. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
Disrespectful Employee We actually couldn't stay there because of the employee at front desk was very Disrespectful. when we first got there no one was at the front desk, but we could hear some was talking tyo his girl in the back room behind the front desk. We call for help couple times no one respond. Third time I tapped the front counte desk with my keys to make it louder knock, so some could hear me or know that there is a customer waiting upfront. As I said hello for the third times, the employee in the back room talkin... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.