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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked 2 beds but they gave me 1 king bed. There are only 2 pillows. I have to go to front desk to ask for another pillow, blankets and extra sheets to cover the sofa bed. It is also indicated that there is free breakfast but they said that it is only free coffee. I felt that it was misleading because they should not put breakfast only free coffee.
Business response:
Krizel, thank you for posting a review of your recent stay. We are sorry we were unable to provide you with the room you reserved. We will see what went wrong in your case. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Was pretty upset that my room had bed bugs
Business response:
Robert, thank you for being our guest. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Don’t stay in filth stay at mainstay save$ +clean I’ll have to agree with the other comments that I read on here. I want to add some things that shocked me how any hotel company could allow rooms to be rented to customers if they are not cleaned after last person has checked out. The bed was made but if you look at the sheets under the comforter there was several different types of hair, spit or urine with feces on white sheets that were obvious that no one could of missed it. The counters were sticky and were not wiped off ... read more
Business response:
Susan, thank you for your detailed review. Please accept our sincere apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We will take appropriate measures to ensure this is not repeated. We are also disappointed that you were not satisfied wit... read more
Reserved a room with a king bed and was told upon arrival that only a queen room was available with no offer of rate reduction made. What is purpose of a reservation if it is not held. Made over a week before stay, could have been informed before cancelation time had expired.
Business response:
Larry, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Friendly staff but filthy rooms he not the minimum surface cleaning is done, the refrigerator was filthy on the outside and behind the furniture the carpets looked like they hadn’t been vacuumed in ages, not hot water in the bathroom sink and the lights were very dim not only in the room but the hallways as well
Business response:
Deyanira, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I had no problems at the hotel. My problem was with the reservation process. I made the reservation on the app and receive a confirmation email and number. Go to check in and the lady says no reservation has been made. The bottom line is that Hotels.com need to fix this. It really frustrating after a long day.
Business response:
Daniel, thank you for being our guest. Although you were pleased with our well-kept hotel, we are sorry for the disappointment you had with the reservation process. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.