Extended Stay America - Chicago - Woodfield Mall

Business response:

Thank you for being our guest. It was disappointing to know your stay was impacted due to the cleanliness issue in your suite, and we apologize for the inconvenience it caused. We will address this matter with our housekeeping associates to ensure that it does not happen again. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Corey, thank you for being our guest. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we have alerted our maintenance team about the television, and they are fixing it immediately. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management 

Business response:

Jeffrie, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for letting us know you had an overall comfortable time with us. We hope to have you here again so we can earn your highest rating. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We regret we only had limited channel selections to offer this time and are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Scott, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing visit. We have shared your feedback with the management team so that adjustments can be made immediately. We appreciate you letting us know regarding the specifics of your stay so we can make the appropriate changes and determine what is necessary to rectify the situation. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Since... read more