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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Very Clean I'll never stay in another one. I'm sure that their definition of "cleaned the room" simply means changed the sheets. They were cordial but didn't seem overly concerned about my complaints. If money wasn't an issue & I could've changed to a different hotel I would have!
Business response:
Audrea, I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority of all our staff, so I regret the inconvenience you experienced. Please be assure, I will work with my housekeeping staff to ensure all the procedure are followed. We hope you will consider giving us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager
Smells and dirty ,I will not stay a minute,I do not know how they stay in business ,,,,,,,,,,,,,,
Business response:
It was disheartening to read your comments concerning your stay at our hotel. Our promise to our guest includes a commitment to providing a clean, fresh environment, and I am very sorry that we dropped the ball. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. I hope you will give us a second chance to impress you on a future visit. Sincerely, General Manager
Never again Our bathroom smelled of urine. The heat was cranked way up when we arrived. Housekeeping knocked on our door at 9am waking us out our sleep to ask if we were checking out or staying an extra day. Very disappointed in our stay
The smell of smoke was terrible and kept me from enjoying my trip. I had booked a non smoking room but they said at check in they didn't have one. Very disappointing.
Issues with the hotel Waited 15 minutes at the front desk to check in before the employee came off the elevator. Never apologied for our wIt. No note on desk saying they would return. The lights and clock were not pluged in and when I move the night table to.plug them in i found 2 empty bottles of soda on the floor. The refrigerator was not cleaned. There was dried spilled stuff in the refrigerator. We went down for breakfast at 830 and the basket with muffins and bars was empty. No employees in sight.
No frills would be generous! Hotel was not clean. Sticky floors, they advertise breakfast , it was 8 muffins and cold coffee( seriously) .front desk person is always missing, Beds and pillows below standard.
My wheel covers got stolen while I was there. I tried to call and ask about if they had security cameras. I was disconnected my a few times. So not very helpful.
I cannot connect wifi...during the stay
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.