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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non-smoking room reeked of smoke. Front desk said there were no other rooms available, but we were welcome to come down and they’d give us some air freshener.
Business response:
We appreciate you taking the time to post a review. We are sorry that your non-smoking room had a smoke odor and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to make sure that this room receives a deep clean to remove the odor. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Unprofessional We checked in at 2pm on Monday and was booked until Thursday. We quickly unbooked at 8pm on Monday. We had a horrible experience with the staff. I would not recommend this to Anyone. I rate this experience a zero. We were in town for a funeral and the experience was so traumatic we unbooked and had to make other arrangements. Horrible.
Business response:
Kimberly, thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Booked at 10:45 pm for checkin same day was coming from different state got there bt 2 am and they didnt let me checkin. What type of hotel is this had to search for another hotel and had to ask my friend for money as i didnt get refunded as well from orbitz
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
The room was not ready, dirty bathrrom un-made beds. Second room smelled of smoke.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disappointed When I saw the rooms on the internet I thought they looked really nice. I was disappointed when I got in the room it needs updating. When I first wrnt to check in i was asked if I was paying cash or credit? When I replied cash I was told if it wasn't at least a weeks stay they didn't take cash. I was not told this upon booking nor did I see it in fine pront on the internet. I was not at all impressed.
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Horrible hotel We got there and hotels.com had apparently cleared the reservation with the hotel but the manager never put it in so when we arrived we did not have a room ... after hotels.com rep spoke with the hotel he reluctantly gave us a room the was dirty and smelled like smoke. I requested a different room because the one he gave us smelled like smoke. I was informed that all rooms were smoke free and that it wasn’t possible - even though you could obviously smell smoke in the hallway - he switched our room to one with... read more
Business response:
Heather, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Do not trust workers The staff are thieves. I realized I left 1 of my coats in the room a couple hours after I checked out and called to report it. Front desk and housekeeping claimed it was not there and implied it was not left but it actually meant someone took it. It was a nice winter dress jacket and my fault for leaving it but what happened to honesty/doing the right thing and turning in items that do not belong to you?!?!?!? Do not stay here. Also when we went out left the TV on in room and when we came back TV was off... read more
Business response:
Thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your coat. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through, so it is quite concerning that you believe there is a security issue at our property. We do hope you will reconsider stay... read more
We checked into our room and the smoke detector was beeping. The front desk person was super sweet got us into a new room and even made sure that we were now happy. We got up to have breakfast which was advertised and it was oatmeal and granola bars. Went to take our showers and we had no hot water was kinda warm so we made it work. When checking out I was asked how our stay was. I told her not good, she looked at me and said oh sorry, Expedia will send you a receipt for your stay. We visit Schaumburg a lot since we have fri... read more
Business response:
Thank you for your review. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Si... read more
Waste of time Scary hotel. Did not feel safe or welcome whatsoever. Lobby smelt like must, and some of the other people staying there made me feel extremely uncomfortable. Ended up booking elsewhere. Do not recommend friends or families to stay here ever.
Business response:
Thank you for your feedback. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.