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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was dirty! The box frame on the bed had no bed skirt. I had to apply the bed skirt myself. The halls smelled dirty and like smoke. The top of the fridge and the outer parts of the fridge was filthy. I was told that house keeping called off for the day. The hotel clerk said she should have called off work herself as well. The toilet had what looked like mildew floating in it. The walls also had marks on them and the furniture has damage to it. I asked for a different room but the room showed to me smelled like ci... read more
Business response:
Dear Roshunda, Thank you for your recent stay at our hotel. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so we can provide you with a better experience.Sincerely,Hotel Management
There were no rooms cleaned and ready for check in at 7pm. Staff at the front desk was honest and sympathetic.
Business response:
Dear Irene, We are very sorry for your experience at our hotel. Please allow us to check what went wrong and ensure such incidents are handled better in the future. Thank you for appreciating our front desk team and we hope you will stay with us another time so we can provide you with an enjoyable experience.Sincerely,Hotel Management
No kitchen items in the room and very few to be had (one pot only, one mug and one glass for two people) from the front desk. Had to check out a toaster which didn’t work. Not fun. Wasn’t an extended stay experience at all.
Business response:
Dear Scott, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope this unfortunate instance will not prevent you from returning for another stay.Sincerely,Hotel Management
Rooms were filthy, damaged, and the whole building smells dirty and/or of cigarettes.
Business response:
Dear Valerie, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. Our housekeeping staff is shared with your feedback to ensure this is immediately corrected. SincerelyHotel Management
Check-in should have been the first clue as to how bad this place is. The lobby smelled of smoke. I was kid this was a smoking hotel, and was told no-smoking. Yet I could smell it in the building. I was greeted by a guest with a. Put-bull howling at me in the lobby. Upon asking the lady at the front desk (ms, Diamond),about the breakafast whic was stated to be included witha. Stay, she said they “only serve coffee and tea for breakfast”. That is not a breakfast. I ge to my room, there is Sticky pink goo on the room floor. Th... read more
Business response:
Dear Jam, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback is shared with our concerned individuals to improve. Please give us an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The room and bathroom were nasty dirty.
Business response:
Dear Carolina, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.